Research Business Process Specialist-External Partnerships

Fm Global; Montgomery (AL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Total Rewards program

Health insurance

401(k) and pension

Tuition reimbursement

Flexible work

Paid time off

Job summary

FM Global is seeking a detail-oriented Research Partner Team specialist to support cross-functional partnerships and administration across global research initiatives. You will help manage external partnerships, document processes, and ensure alignment with business needs.

Based in Montgomery, AL, the role requires 4-year degree and 5+ years of admin and project coordination experience, strong communication, and office software proficiency, with opportunities for growth within FM Global's Total

Qualifications

• 4-year Bachelor’s Degree required.
• Minimum 5+ years of administrative, coordination, documentation, and project/program management experience.
• Excellent English communication, oral and written.
• Strong collaboration and influencing skills.
• International business acumen.
• Experience in a matrixed organization is a plus.

Responsibilities

• Supporting and leading critical items for the delivery of research across multiple technical areas via partnerships.
• Assisting leadership in identifying effective and innovative solutions to support staff productivity, customer service, and reduced costs.
• Performing detailed analysis of business needs or problems.
• Researching and developing potential external partnerships.
• Proposing and documenting business and process framework.
• Serving as a liaison between administration, FM Global research teams, and external partners.
• Creating and managing partner tracker/dashboard.
• Coordinating meeting schedules, travel bookings, and events for Research Partner Team leadership.

Skills

Excellent English communication

Collaboration & influencing

Information Mapping skills

Problem-solving

Multi-tasking

Interpersonal skills

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Overview

FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of Fortune 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.

Position Summary

This is an exciting newly created opportunity to join a global-facing, fast‑paced team. The role reports to the Vice President, Research Manager of External Partnerships (RMEP) and is responsible for supporting the advancement of FM Global research objectives. The successful candidate will assist with the administration of monitoring and maintaining research and/or technology development relationships outside of the FM Global Group, including partners such as client insurers, universities, government organizations, technical consortia, NGOs, and companies of all sizes.

Responsibilities

• Supporting and leading critical items for the delivery of research across multiple technical areas via partnerships
• Assisting team leadership in identifying effective and innovative solutions to support key research areas, staff productivity, improved customer service, and reduced operational costs
• Performing detailed analysis of business needs or problems
• Researching and developing potential external partnerships
• Proposing and documenting business and process framework
• Serving as a key liaison between administration, FM Global research teams, other business units, and external partners
• Working closely with outside providers to ensure project progression
• Creating and managing partner tracker/dashboard
• Testing new or enhanced operations of applications and/or controls prior to implementation
• Coordinating meeting schedules, travel bookings, key partner events, and expense reporting for Research Partner Team leadership
• Conceiving, developing, documenting, and maintaining local processes and procedures, including business information, accountabilities, workflow overview, system requirements, detailed steps, actions, and exhibits
• Providing individual coaching and/or group instruction to business end users on new or changed processes, or to solve process-related problems as requested
• Learning new processes, procedures, and technology introduced by FM Global, ensuring research partnership business needs are satisfied before and after implementation
• Supporting the financial budget and controlling activities of the Research Partnership Team, collaborating with the Research Business Admin Manager
• Participating in various task groups as a Research Partner Team representative

Qualifications

• 4-year Bachelor’s Degree
• Minimum 5+ years of administrative, coordination, documentation, and project/program management experience
• Strong collaboration and influencing skills
• Excellent English communication skills, oral and written
• International business acumen
• Proficiency in Microsoft Office Products
• Information Mapping or similar documentation skills
• Strength in translating customer needs into business requirements; translation to technical requirements is a plus
• Strong task analysis ability and technical proficiency
• Strong problem-solving and troubleshooting abilities
• Curiosity to learn new things and investigate innovative approaches
• Ability to multi-task and prioritize
• Excellent interpersonal skills
• Experience working in a matrixed organization is a plus

Compensation and Benefits

Compensation, grade, and job title will be determined based on qualifications, experience, and technical skillset. Candidates may be considered for a research business process specialist or a senior research business process specialist role. The position is eligible to participate in FM Global’s comprehensive Total Rewards program that includes an incentive plan, generous health and well‑being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, paid time off allowances, and much more.

FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.