Account Manager I

Fm Global; Juneau (AK); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Total Rewards program

Health and well-being programs

401(k) and pension

Tuition reimbursement

Flexible work

Time off allowances

Job summary

FM Global is seeking an Account Manager I–II to manage key clients and brokers in a client service‑driven role. You will nurture relationships, apply underwriting knowledge, and lead the client service team to deliver targeted value and risk management guidance.

The position emphasizes collaboration with engineering and business development to protect assets and grow accounts, with a strong focus on loss prevention and financial acumen in property insurance.

Qualifications

• Bachelor’s degree or equivalent experience; CPCU or ARM desired but not required.
• 3–5+ years FM Global experience or industry experience in servicing/underwriting large property accounts.
• Strong understanding of property loss prevention concepts.
• Familiarity with FM Global's client service process helpful.
• Knowledge of property insurance, financial documents, and business software.

Responsibilities

• Building and maintaining excellent relationships with clients and brokers to build long‑term customer dedication.
• Ensuring profitability by retaining existing customers on equitable terms using FM Global capacity.
• Maintaining a deep understanding of our products to deliver tailored client value.
• Providing leadership to the client service team with professional advice on insurance and risk management.
• Supporting risk reduction strategies in collaboration with engineering and client service.
• Working with Business Development Executives to win new client accounts through underwriting expertise.
• Adhering to underwriting guidelines and cross liability management.

Skills

Relationship building

Account management

Communication

Negotiation

Leadership

Education

Bachelor’s degree or equivalent experience

CPCU or ARM desirable

Tools

Microsoft Office

Job description

Full job description This position is for an Account Manager I to Account Manager II, contingent on the level of the candidate’s skills and experience. Varying levels of experience and qualifications will be considered.

Responsibilities

• Building and maintaining excellent relationships with clients and brokers to build long‑term customer dedication to FM Global through practical application and execution of our client service process.
• Ensuring profitability by retaining existing customers at equitable terms and conditions using FM Global insurance capacity and improving our risk management expertise and services to improve client risk quality and dedication.
• Maintaining an extreme level of understanding of our broad suite of products and services to ensure effective connectivity with individual account needs and delivery of targeted client value.
• Providing leadership to the extended client service team to support our clients' strategic goals and objectives by providing professional advice and consultation on insurance coverage and risk management matters.
• Supporting the development and implementation of formalized risk reduction and mitigation strategies with our clients in close collaboration with engineering counterparts and through our client service process.
• Working closely with Business Development Executives on prospects to contribute high‑quality underwriting expertise and relationship development support to qualify and win new client accounts.
• Protecting FM Global's assets through effective use of company underwriting programs and adherence to published guidelines, including but not limited to risk transfer and line‑setting techniques, judicious purchase of reinsurance, timely issuance of binders and policies, catastrophe aggregate analysis, maximum foreseeable loss development, and cross liability management.
• Pursuing professional development through licensing and continuing education to keep abreast of underwriting guidelines, policy forms, loss prevention practices, and insurance industry developments.

Qualifications

• Bachelor’s degree or equivalent experience; CPCU or ARM desired but not required.
• 3–5+ years FM Global experience or 3–5+ years industry experience (broker, insurance, reinsurance company) in servicing/underwriting large property accounts of varying occupancies.
• A strong understanding of property loss prevention concepts is desired.
• Strong familiarity with FM Global's client service process is helpful.
• Working knowledge of property insurance and forms, financial documents, as well as business computer applications.
• Demonstrated above‑average organizational ability, including problem‑solving, sales/negotiation, leadership, and team‑building skills.
• Knowledge of internal systems and Microsoft Office products.

The position is eligible to participate in FM Global’s comprehensive Total Rewards program, which includes an incentive plan, generous health and well‑being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances, and much more.

FM Global is an Equal Opportunity Employer committed to attracting, developing, and retaining a diverse workforce.