Research Analyst (On-Site)

Avenu Insights & Analytics; Birmingham (AL); Remote; USD 50,000 - 70,000; Full time

Job summary

Avenu Insights & Analytics, a leader in government services, is seeking a remote Analyst for Research and Quality Assurance. The role involves ensuring compliance within Short-Term Rental processes, conducting research, and mentoring junior analysts. With an initial on-site training period, this position offers a dynamic environment with opportunities for remote collaboration.

Qualifications

• High computer literacy skills, especially in Google Maps.
• Secondary-school diploma preferred.
• Detail oriented and able to work independently.

Responsibilities

• Conduct advanced research and validate workflows.
• Review work of Research Analysts for accuracy.
• Collaborate with management to implement corrective actions.

Skills

Computer literacy

Attention to detail

Interpersonal skills

Communication skills

Education

Secondary-school degree or diploma

Tools

Google Maps

MS Word

MS Excel

MS Outlook

Job description

Job Summary:

As a remote Analyst specializing in Research and Quality Assurance, you play a vital role in ensuring adherence to compliance standards within the Short-Term Rental monitoring and identification process. Your responsibilities encompass a diverse array of tasks, including conducting advanced research, collaborating with colleagues across various departments, validating research workflows, and delivering quality assurance for the junior research team.

Duties and Responsibilities:

• Utilize social media, public records, and skip tracing techniques to identify STR operators.
• Collect and archive screenshots of evidence supporting the identification process.
• Enter findings accurately into a web-based editing tool.
• Maintain high standards of accuracy and detail throughout the research process.
• Accept feedback from the Quality Assurance (QA) department and implement corrective actions as needed.
• Perform any additional duties assigned by management.
• Review the work of Research Analysts to ensure accuracy and adherence to standards.
• Provide feedback and guidance to Research Analysts through communication channels like Skype, Slack, or in-person meetings.
• Collaborate with management to implement corrective actions and improvements.
• Perform any other duties related to quality assurance as assigned
• Making outbound communication including emails, phones to drive property owners to process their VAT/HOT/TOT
  
  

Education And Experience

• High computer literacy skills required, especially Google Maps and Google Street View
• Online mapping, GIS data, social media searching, database searching and matching skills highly preferred
• Secondary-school degree or diploma preferred
• Highly detail oriented
• Ability to work independently through remote communications
• Other language experience is nice to have
  
  

Knowledge, Skills and Abilities:

• Exceptional interpersonal and communication skills, with the ability to engage effectively with a diverse clientele.
• Strong focus on accuracy, especially in data entry and document management.
• Proficiency in managing and maintaining records and databases.
• Proficient in adjusting to evolving procedures, guidelines, and shifting customer needs.
• Proficient in MS Word, Excel, and Outlook.
• Capable of effectively resolving routine situations with guidance from supervisors or based on provided written or verbal instructions
• Proficiency in computer literacy, especially in Google Maps and Google Street View.
• Experience with online mapping, GIS data, social media searching, and database searching.
• Strong attention to detail and ability to maintain accuracy in work.
• Ability to work independently and effectively through remote communication.
• Knowledge of additional languages is advantageous.
  
  

Work Environment:

• The role involves remote work. Initially, there will be four days of on-site training followed by one day of remote work during probation. After probation, the arrangement will days remote
• The role involves remote collaboration with the research team and occasional in-person meetings for feedback and training sessions
  
  

Physical Demands:

• Constantly operates a computer
• The person in this position frequently communicates via Microsoft teams and emails
  
  

Avenu Summary:

With the backing of four decades of public sector expertise and corporate capability, Avenu has successfully supported government services. Avenu was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Avenu is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Avenu offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Avenu offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.