Resale Compliance Representative (Fully Remote)

SanMar; United States; Remote; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Life insurance

Disability coverage

Paid parental leave

Pet insurance

Job summary

SanMar is seeking a remote customer service specialist to support resale compliance and renewals. You will handle certificate processing, route inquiries, and keep customer systems up to date, contributing to a responsive service culture.

The role emphasizes accuracy, timely communication, and teamwork, with ordinary duties performed within standard 8:00-5:00 PST hours and potential travel as needed.

Qualifications

• Some customer service experience preferred; proficiency in Microsoft Office.
• Proven track record of outstanding customer service and excellent attendance.
• Ability to work independently and as part of a team, with strong attention to detail and organizational skills.

Responsibilities

• Ensure compliance with state requirements for resale certificates, process renewals, and maintain knowledge of forms.
• Monitor incoming faxes and emails, route to appropriate personnel, and complete customer updates within 24 hours.
• Assist with resale issues and renewals, meet monthly deadlines, and update customer software systems accurately.

Skills

Customer service

Attendance

Attention to detail

Organizational skills

Teamwork

Independence

Tools

Microsoft Office

Job description

• Ensure compliance with state requirements for resale certificates, process renewals, and maintain knowledge of forms.
• Monitor incoming faxes and emails, route to appropriate personnel, and complete customer updates within 24 hours.
• Assist with resale issues and renewals, meet monthly deadlines, and update customer software systems accurately.

Qualifications:

• Some customer service experience preferred; proficiency in Microsoft Office.
• Proven track record of outstanding customer service and excellent attendance.
• Ability to work independently and as part of a team, with strong attention to detail and organizational skills.

Compensation and Benefits:

• Hourly wage varies by location, ranging from $18.32 to $25.00, plus annual discretionary bonus up to 5%.
• Paid time off accrues up to 112 hours per year, plus 8 paid holidays and 1 paid family day.
• Comprehensive benefits including medical, dental, vision, 401(k) match, life insurance, disability coverage, paid parental leave, and pet insurance.
• Fully remote with standard hours 8:00-5:00 PST; occasional travel may be required.
• Work involves sitting for extended periods, using a computer, and attending virtual meetings.
• Reasonable accommodations available for individuals with disabilities.

SanMar

SanMar is a leading apparel and accessories company, providing private label and brand-name products like Nike and The North Face. They have a large workforce across North America and emphasize a supportive, inclusive culture focused on employee growth.