Represented Bodily Injury Adjuster - Remote NY/NJ/PA

Allstate Insurance Company; New York (NY); Remote; USD 57,000 - 101,000; Full time

Job summary

An established industry player is seeking a Represented Bodily Injury Adjuster to join their dynamic team. In this role, you will investigate automobile accidents, assess coverage, and negotiate settlements, all while delivering exceptional customer service. With the flexibility of remote work, you'll utilize innovative tools to communicate effectively and manage claims efficiently. This position offers a competitive compensation package and a supportive environment that values continuous development and work/life balance. If you're ready to make a meaningful impact and grow your career, this opportunity is perfect for you.

Benefits

Healthcare benefits

401K/pension

Education reimbursement

Flexible scheduling

Time off policy

Qualifications

• 2-5 years of complex/severe BI claim handling experience preferred.
• Proficient communication skills, especially over the phone.

Responsibilities

• Investigate automobile accidents and assess coverage and damages.
• Negotiate claims settlements with customers and third parties.

Skills

Business Communications

Critical Thinking

Fraud Investigations

Information Collection

Time Management

Tools

Microsoft Office Suite

Claims Management Platforms

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

A day in the life of a Represented Bodily Injury Adjuster, and what it takes to do the job!

As a Represented Bodily Injury Adjuster, your main focus will be investigating automobile accidents involving single or multiple vehicles, which result in property damage and/or bodily injury with attorney/litigation involved. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer and attorney communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair and timely injury settlements with all parties involved.

Candidates for this role must reside in the Eastern or Central Time Zones.

This position is not available to residents of California, Alaska, Hawaii and Puerto Rico.

Allstate Benefits

• Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you’ll enjoy a Total Rewards package that includes:
• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit https://www.allstate.jobs/benefits/ to learn more.

You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience:

• The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each casualty claim. You lead with empathy, always.
• The Investigator – you’ll confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Preferred Qualifications

• Prior represented casualty claim handling experience is preferred.
• NY, NJ, PA claims experience preferred.
• 2-5 years of complex/severe BI claim handling experience is preferred.
• Prior litigation claims experience a plus.
• Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
• Ability to work independently and remotely, while managing time efficiently.
• Proficient knowledge of insurance policies, coverage, and liability determination and state regulations.
• Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully.
• Knowledge of innovative tools and platforms for effective claims evaluation.
• Proficient in Microsoft Office Suite a plus.

Notice of Licensing Requirement

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Sign On Bonus:

You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.*

**Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.

Skills

Business Communications, Critical Thinking, Fraud Investigations, Information Collection, Time Management

Compensation

Compensation offered for this role is $57,500.00 - 100,212.50 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.