Representative, Specialty Pickup Retail Recovery

CVS Health; Monroeville (Allegheny County); On-site; USD 23,000 - 39,000; Full time

Job summary

CVS Health in Monroeville, PA is hiring a SPAR Recovery representative to reconcile outstanding SPAR orders and ensure medications are returned or delivered to patients.

You will contact stores and patients, work with retail colleagues on High Touch/High-Cost orders, and assist with printing, packing, and shipping requests while supporting regulatory compliance. This is a full-time role with benefits and growth opportunities within CVS Health.

Qualifications

• 1+ year of customer service experience, with phone experience.
• 6 months of computer experience on Windows.
• Excellent communication, organizational and interpersonal skills.
• Attention to detail and accuracy.
• Ability to lift up to 50 pounds.
• PA Pharmacy Technician State License

Responsibilities

• Reconcile outstanding SPAR orders at retail by ensuring they are returned to CVS specialty or delivered to the patient.
• Make outbound and inbound calls to/from retail stores and/or patients to initiate timely returns of medications.
• Work with retail colleagues to locate and check in High Touch/ High-Cost orders.
• Print, pack, and ship supply requests to retail stores, patients and prescriber offices.
• Support regulatory and financial risk management related to SPAR orders not picked up.

Skills

Customer service

Phone experience

Windows basics

Communication skills

Attention to detail

Lifting 50 lbs

Education

PA Pharmacy Technician License

High school diploma or equivalent

Tools

Windows

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The role of a SPAR Recovery representative is to assist with reconciling outstanding SPAR orders at retail by ensuring that they are either returned to CVS specialty or confirming that they have been delivered successfully to the patient. Job responsibilities may include making outbound/taking inbound calls to/from retail stores and/or patients to initiate the timely return of medications which are no longer needed by patients, or those medications which have not been picked up. This includes working with retail colleagues to locate and check in High Touch/ High-Cost orders. Other responsibilities can include printing, packing, and shipping supply requests to retail stores, patients, and prescriber offices. This role is essential for the effective management of SPAR orders not picked up; the potential risk could create regulatory and financial losses to the company.

Required Qualifications

• At least one year of experience in customer service or healthcare services, with phone experience.
• Six months computer experience in a Windows based system.
• Excellent communication, organizational and interpersonal skills.
• Attention to details and accuracy.
• Ability to lift up to 50 pounds.
• PA Pharmacy Technician State License

Preferred Qualifications

• Ability to work in a team environment.
• Ability to work independently.

Education

• High school diploma or equivalent

Anticipated Weekly Hours

40

Time Type

Full time

The Typical Pay Range For This Role Is

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.