Representative Senior, BPS Client Service & Support

FIS; Jacksonville (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

FIS, a leading financial services technology company, seeks an experienced professional contributor to deliver high-quality outputs with increasing independence. The role may guide junior colleagues and contribute to team success while interfacing with internal stakeholders across functions.

Responsibilities include solving difficult problems, applying analysis and judgment to guide decisions, and driving process improvements within the department.

Job description

Job Description

Professional individual contributor delivering high-quality outputs. Works with increasing independence and may guide junior colleagues. Solves difficult problems and contributes to process improvements. Communicates facts, policies and practices within job area.

Experienced individual role encapsulating facilitating operational tasks that contribute to departmental outcomes, managing the implementation of systems, processes, or products to improve performance. Responsibilities include addressing-complex issues with considerable independence, applying analysis and judgment to guide decisions. Regular communication with external contacts such as customers, vendors, and requiring information exchange. Operates with limited supervision, providing guidance and training to others while supporting broader team goals. This position typically requires a moderate-level of experience in a related field, supported by advanced education or specialized knowledge.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.