Representative II, BPS Client Service & Support

Fidelity Information Services, LLC; Atlanta (GA); On-site; USD 48,000 - 60,000; Full time

Job summary

FIS is seeking an Associate Specialist in BPS Operations Processing in Atlanta to oversee and review transfer work, coordinate with clients, and ensure timely completion under SLAs. You will handle inbound/outbound transfers, mutual fund re-registrations, and daily settlement reviews, while guiding clients on system usage and procedures.

The role requires strong analytical skills, attention to detail, and the ability to translate client requirements into technical specs.

Qualifications

• Extensive knowledge of FIS and industry tools related to movement of assets and cash between depositories, custodians and Fund companies.
• Strong analytical and problem-solving skills as well as excellent human relations, negotiation and documentation skills.
• Ability to handle projects commensurate with job expectations.
• Ability to analyze and solve problems using learned techniques and tools.
• Requires high attention to detail.
• Team skills and ability to maintain internal and external relationships.
• Bachelor's degree in business or a related field or equivalent experience.

Responsibilities

• Develops understanding of and defines client products and services through information gathering sessions to determine how FIS systems must be established to meet client needs.
• Oversight: Perform oversight of operational work performed by processors to ensure accuracy and timeliness in accordance with established service level agreements.
• Transfer Processing: Initiate, review, and track client account transfers (inbound and outbound) between broker-dealers using ACATS and other industry tools.
• Mutual Fund Re-registration: Submit required re-registration instructions and coordinate directly with delivering and receiving fund companies to liquidate or re-register mutual fund shares.
• Reconciliation & Reporting: Review daily settlement reports, verify asset valuations, and monitor delivery/receipt deadlines to minimize manual operational risk.
• Exception Handling: Investigate and resolve ACATS rejects, mutual fund registration errors, and account discrepancies by communicating with internal teams, contra-firms, and fund providers.
• May develop new procedures with client to ensure FIS software is used appropriately.
• Throughout transfer lifecycle, provides expertise to answer questions and guide clients in the use of the system.
• Conducts train the trainer sessions to instruct and train internal customers (employees) or external customers on changes, new systems or new procedures.

Skills

Analytical thinking

Attention to detail

Communication skills

Project handling

Education

Bachelor's degree in business, finance, or related field

Equivalent work experience

Tools

ACATS

FIS systems

Job description

Job Description

Job Title

Associate Specialist, BPS Operations Processing

Intro

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you're ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the Role

As a BPS Operations Associate, you be responsible for oversight and review of work performed by Transfer processors, working closely with our clients as move assets/accounts to and from FIS custody. You will examine data files, processes, forms, reports and operational needs of our customers, communicating professionally throughout the life cycle of a transfer.

What You Will Be Doing

• Develops understanding of and defines client products and services through information gathering sessions to determine how FIS systems must be established to meet client needs.
• Oversight: Perform oversight of operational work performed by processors to ensure accuracy and timeliness in accordance with established service level agreements.
• Transfer Processing: Initiate, review, and track client account transfers (inbound and outbound) between broker-dealers using ACATS and other industry tools.
• Mutual Fund Re-registration: Submit required re-registration instructions and coordinate directly with delivering and receiving fund companies to liquidate or re-register mutual fund shares.
• Reconciliation & Reporting: Review daily settlement reports, verify asset valuations, and monitor delivery/receipt deadlines to minimize manual operational risk.
• Exception Handling: Investigate and resolve ACATS rejects, mutual fund registration errors, and account discrepancies by communicating with internal teams, contra-firms, and fund providers.
• May develop new procedures with client to ensure FIS software is used appropriately.
• Throughout transfer lifecycle, provides expertise to answer questions and guide clients in the use of the system.
• Conducts train the trainer sessions to instruct and train internal customers (employees) or external customers on changes, new systems or new procedures.
• Other related duties assigned as needed.

Required Qualifications

• Extensive knowledge of FIS and industry tools related to movement of assets and cash between depositories, custodians and Fund companies.
• Strong analytical and problem-solving skills as well as excellent human relations, negotiation and documentation skills.
• Ability to handle project commensurate with job expectations
• Ability to analyze and solve problems using learned techniques and tools
• Requires high attention to detail
• Positions involving data mapping require strong analytical and technical skills
• Ability to translate client requirements to technical specifications and communicate to technical staff
• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
• Flexibility, versatility, dependability
• A bachelor's in business or a related field or the equivalent experience.

What We Offer you

At FIS, you can grow your career as far as you want to take it. Here's what else we offer:

Opportunities to make an impact in fintech

Personal and professional learning

Inclusive, diverse work environment

Resources to give back to your community

Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

Position Requirements

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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