Representative - Registration Casual - Requisition #270885

Infor; Marshall (MI); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Oaklawn seeks a Registration Representative in Marshall, MI to manage inpatient and outpatient admissions with accuracy and efficiency. You will collect and verify patient information, scan IDs and insurance cards, and confirm insurance coverage at the point of service.

This role requires strong medical terminology knowledge, solid computer skills, and excellent communication, organization, and problem-solving abilities to support smooth patient flow and privacy compliance.

Qualifications

• High school diploma or equivalent.
• Knowledge of medical terminology and computer systems.
• Experience with hospital registration and insurance verification preferred.

Responsibilities

• Process inpatient and outpatient admissions accurately and efficiently.
• Gather information and input data in the registration process and register patients promptly.
• Ensure patient or guardian signs all required paperwork.
• Offer privacy practices and patient rights information to patients.
• Verify insurance coverage for patients.
• Obtain and scan patient driver’s license and insurance cards.
• Handle cash collections and collect co-pays and deductibles at point of service.
• Ensure payable diagnosis for Medicare tests or obtain ABN when applicable.
• Respond promptly to patient inquiries and balance cash receipts daily.

Skills

Medical terminology

Computer skills

Verbal communication

Interpersonal skills

Organizational skills

Customer service

Critical thinking

Problem solving

Education

High School Diploma

Job description

Job Summary: The Registration Representative is responsible for the processing of inpatient and outpatient admissions in an accurate and efficient manner.

Essential Functions:

• Consistently performs using an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Accurately gathers information and inputs data in all phases of the registration process as well as registers patients in a timely fashion.
• Assures that the patient or guardian, as outlined by procedure, signs all appropriate paper work.
• Assures all patients are offered Oaklawn Privacy Practices and the Patient Rights and Responsibilities brochure.
• Verifies all appropriate insurance coverage.
• Obtains and scans patient driver’s license and insurance cards as applicable
• Follows appropriate procedures for cash collections, asking for and collecting, to the extent possible, on all non-covered services and applicable co-pays and deductible at the point of service
• Assures a payable diagnosis for all Medicare restricted tests or obtains an ABN from the patient if applicable
• Handles patient inquiries promptly and appropriately.
• Balances cash receipts daily in a timely, accurate manner.

Minimum Qualifications: High school diploma or equivalent.

Knowledge Skills Abilities: Knowledge of medical terminology, computer experience and computer skills. Possess excellent verbal communication, interpersonal, organizational, customer service, and critical thinking skills. Ability to problem solve, handle conflict and adapt to frequent change. Previous hospital registration and insurance verification preferred. Possess the ability to work with patients with varying degrees of illness.

Working Conditions: Work is generally performed within an office environment, with standard office equipment available. Work may include Emergency Department registration. Potentially exposed to infectious diseases.

Physical Requirements: Constantly see/visual acuity, handle/grasp/feel, talk/hear. Frequently sit, walk, reach, bend/twist. Occasionally lift/carry 1 to 49 lbs.

Marshall, 200 N. Madison, Marshall, MI 49068