Representative, Patient Access I -- Cedar Falls - Part-time - Days

MercyOne; Waterloo (IA); On-site; USD 30,000 - 42,000; Part time

Benefits offered by this job

Wellness programs

Personalized health insurance (dental/

Job summary

MercyOne Northeast Iowa is hiring a part-time patient access clerk at the Waterloo location. The role involves gathering patient demographics and insurance details, registering patients, and guiding them through the check-in process in the Women’s and Outpatient area.

You will handle ABN determinations, documentation, and transport/escort responsibilities while adhering to HIPAA and EMTALA policies. Strong communication and computer skills are essential.

Qualifications

• Requires ability to read, write and understand English; communicate with patients and staff.
• Completion of Medical Secretary program or other general office training preferred.
• 1 year medical office experience preferred (scheduling, insurance, or registration).
• Strong computer skills and Windows experience; familiarity with database/mainframe systems.
• Ability to convey a positive image and communicate tactfully with staff, patients and the public.
• Ability to work with diverse groups and under pressure.

Responsibilities

• Gathers patient demographic and financial information and enters into computer system.
• Assigns patient rooms and prepares documentation; transports/escorts patients.
• Answers telephone; beds assigned; communicates with house supervisor.
• Informs patients of hospital regulations; secures armbands and signatures.
• Determines need for ABN waiver; ensures patient escorts to assigned area.
• Pre-registers scheduled tests and scans information (documents).
• Adheres to safety, infection control and HIPAA/EMTALA policies.

Skills

English proficiency

Communication

Customer service

Multitasking

Professionalism

Education

Medical Secretary program

Tools

Windows

Database software

Mainframe systems

Job description

Employment Type:Part timeShift:Day ShiftDescription:

Position Purpose:

Gathers patient demographic and financial information and enters into computer system. Assigns patient rooms, prepares appropriate documentation and transports/escorts patient to assigned area.

What you will Do:

• Gathers patient demographic and financial information. Obtains appropriate signatures.
• Answers telephone, bed assignments made, stat cleans ordered and appropriate communication to house supervisor.
• Informs patient of hospital regulations, secures armband and obtains signatures on appropriate documents.
• Makes determinations regarding need for hospital issued Advance Beneficiary Notice (ABN waiver).
• Assures patient escorted/transported to assigned area. Meet and greet patients as registration process begins.
• Scans all needed information (physician orders, drivers licenses, insurance cards, consents, etc.).
• Pre-register all scheduled tests.
• Adheres to all safety, infection control and colleague health policies and procedures. Follows HIPAA, and EMTALA regulations per hospital policy.

Hours/Schedule:

.6 FTE; 24 hours per pay period

Patient access located at our Women's and Outpatient area with Surgery, Outpatient Clinic, Wound Clinic and Breast Clinic patient’s check-in

Minimum Qualifications:

• Requires the ability to read, write and understand the English language, and communicate effectively with patients, visitors, staff and physicians while performing their job duties.
• Completion of Medical Secretary program or other general office training preferred.
• One- year medical office experience (scheduling, insurance, or registration) preferred. Hospital experience and or medical terminology preferred.
• Strong computer skills, Windows experience. Database software, mainframe information systems.
• Ability to convey positive image and communicate tactfully and professionally with staff, patients and the public.
• Ability to work with diverse groups of people and to work under pressure.

Position Highlights and Benefits

We care about your well-being, both physical and mental, which is why our benefit package includes:

• Wellness programs
• Personalized health insurance plans including dental and vision.
• Paid time off
• Long- and short-term leave
• Retirement planning
• Life insurance coverage

Ministry/Facility Information:

MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments:

• MercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center
• MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation
• MercyOne Oelwein Medical Center, Community Level IV Trauma Designation

With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa.

MercyOne Medical Group – Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.