Representative I - Revenue Cycle Customer Service

HonorHealth; Phoenix (AZ); On-site; USD 44,000 - 62,000; Full time

Job summary

HonorHealth in Phoenix, AZ is seeking a Patient Collections - Self Pay Specialist to serve as a customer service contact for patients with liability balances. You will review, update, and collect on self-pay accounts, greeting callers and digital inquiries while explaining balances and financial assistance options.

Essential functions include handling revenue cycle communications, performing clerical duties, and maintaining clear collaboration with patients, families, leadership, and colleagues

Qualifications

• High school diploma or GED required.
• 1 year healthcare collections or customer service experience required.
• 1 year medical terminology preferred.
• 1 year medical insurance adjudication/benefit preferred.

Responsibilities

• Handle revenue cycle calls and digital communications; review accounts for updates and payments.
• Perform clerical duties including scanning, mailing, updating registrations, and balancing according to policies.
• Maintain effective communication with patients, families, leadership, and team members.

Skills

Customer service

Phone support

Communication

Clerical skills

Education

High School Diploma or GED

Job description

Primary City/State: Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027

Category: Billing and Revenue Cycle

Shift: Day

Department: Patient Collections-Self Pay

Epic Experience Preferred - Typing 50-60 WPM Is Required.

Great care starts with great people. (Like you.)

At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

JOB SUMMARY

Serves as a customer service contact for patients and visitors related to patient liability accounts. Responsible for review, updates and collection of self-pay accounts. Greets callers on the phone or digital communication. Reviews all accounts to provide communication to patients on balances due. Provides and expedites clerical and secretarial support for the department as directed. Provides information for financial assistance. The staff member demonstrates sensitivity to the needs, care and concerns of patients and their families. The staff member adheres to the network values, policies and department operating policies in the course of completing job duties. Pro-actively identifies and provides for the customer's needs using appropriate quality service standards identified in the network mission, vision and values. Employee has an understanding of insurance benefits and adjudication and terminology.

Essential Functions

• Receives, handles and routes revenue cycle phone calls or digital communications. Reviews patient’s accounts for insurance updates, rebills or further insurance/coding review in all service areas. Responsible for collection of patient liability, set up/monitor payment plans, detailed documentation on accounts and/or explain/offer financial assistance. Provide follow up communication to patients regarding status on accounts needing further review.
• Performs a variety of clerical duties, including, but not limited to scanning, mailing, updating registration, release of information, balancing according to established polices. Responsible for communication of problem situations or changes in department flow. Performs other related duties as assigned or requested.
• Maintains effective communication with internal and external customers. Participates as a team member in all aspects of department functions. Assists in keeping communications clear between patients, family, leadership and other team members.

EDUCATION

• High School Diploma or GED Required

Experience

• 1 year Healthcare Collections or Customer Service Required
• 1 year Medical Terminology Preferred and
• 1 year Medical Insurance Adjudication/Benefit Preferred

LICENSES AND CERTIFICATIONS

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