Representative I, Patient Access-Full time

Trinityhealth; Davenport (IA); On-site; USD 32,000 - 48,000; Full time

Job summary

Trinity Health Davenport is seeking a Patient Access Account Specialist for a full-time Day Shift role. The position involves 0700-1530 with every other weekend and some holidays, and requires at least 1 year of customer service experience and 2+ years in hospital registration or insurance verification.

You will analyze data, support leadership with reports, and ensure accurate billing under payer guidelines. Our commitment to mission and values guides ethical, patient-centered service.

Qualifications

• Minimum one (1) year customer service experience.
• Entry level position.
• Two plus (2+) years hospital registration or insurance verification experience.

Responsibilities

• Analyzes, processes & edits for correctness based on payer guidelines.
• Resolves items & ensures claims are billed accurately.
• Processes payments timely.

Skills

Customer service

Data analysis

Job description

Employment Type: Full time Shift: Day Shift

Description: 0700-1530 with every other weekend and some holidays

Essential Functions

Our Trinity Health Culture : Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus :

Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports.

Process Focus

Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

Data Management & Analysis

Research & compiles information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Schedule

Hours: 1100-1930

32 hours per week

Every other weekend Some Holidays.

Patient Access Account Specialist

Additional minimum qualification of two plus (2+) years hospital registration or insurance verification experience. Uses specialized knowledge to support key areas of the organization related to an area of expertise. Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization's strategic objectives. Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge. Responsible for analyzing, processing & editing for correctness based on payer guidelines. Resolves items & ensures claims are billed accurately. Processes payments timely.

Entry level position.

Minimum one (1) year customer service experience. Patient Access experience preferred.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.