Representative I Experience

YMCA of Metropolitan Denver; Commerce City (CO); On-site; USD 21,923 - 31,224; Part time

Benefits offered by this job

Free YMCA membership

Growth opportunities

Values-driven environment

Job summary

YMCA of Metropolitan Denver is seeking an entry-level Experience Representative at Reunion (Commerce City), CO. The role focuses on greeting members, sharing information about programs, and ensuring a welcoming environment.

You will handle member check-ins, support inquiries, and contribute to growth through outreach while promoting a clean, safe Y experience for all visitors and members.

Qualifications

• Minimum age 18.
• High school diploma or GED required.
• Prefer 1+ years of relevant experience.
• Must be adaptable, have high ownership and strong work ethic.
• CPR and First Aid certifications required within 30 days of hire.

Responsibilities

• Greet and engage with members, guests, and community visitors in a caring and inclusive way.
• Provide information about membership options, programs, and services.
• Handle member check-ins, program and membership inquiries.
• Support membership growth through outreach, tours, and positive member experiences.
• Work closely with the team to ensure the Y remains a clean, safe, and welcoming environment for all.

Skills

Customer service

Communication

Multitasking

Computer skills

Front desk

Education

High school diploma or GED

Job description

Job Details

• Level: Entry
• Location: Reunion (Commerce City) - Commerce City, CO 80022
• Position Type: Part Time
• Salary Range: $19.29 - $19.29 Hourly
• Job Shift: Any
• Schedule: Hours vary. Not more than 28 hrs per week.
• Reunion Rece Center hours: Monday-Thursday 5:30am-9pm, Friday 5:30am-7pm, Saturday 9am-6pm, Sunday 11am-6pm.

About the Role

At the YMCA, we believe that strengthening community starts with you. We’re looking for a warm, energetic Experience Representative who loves connecting with people, creating a welcoming atmosphere, and helping every member feel like they belong.

What You’ll Do

• Greet and engage with members, guests, and community visitors in a caring and inclusive way.
• Provide information about membership options, programs, and services.
• Handle member check‑ins, program and membership inquiries.
• Support membership growth through outreach, tours, and positive member experiences.
• Work closely with the team to ensure the Y remains a clean, safe, and welcoming environment for all.

What You Bring

• A genuine passion for people and community connection.
• Strong communication and customer service skills.
• Ability to multitask in a busy environment while staying positive and composed.
• Comfort using basic computer systems for member accounts.
• Prior customer service or front desk experience is a plus — but we’ll provide training!

Why Join the Y?

• Free YMCA membership for you (and often your household!)
• Opportunities for growth and learning in a supportive, values-driven environment.
• Be part of a mission-focused team making a real impact in your community.

Our Values in Action

Every day, we practice Caring, Honesty, Respect, and Responsibility — because at the Y, we don’t just welcome members; we welcome neighbors, families, and friends.

Position Summary

Under the direction of the Front Desk Manager, the Representative will be the point of contact for prospective new members, current members, and guests. The incumbent will handle membership sales and administrative items while demonstrating enthusiasm to members and guests. The Representative works alongside the YMCA Center team to deliver world‑class customer service and relationship building skills to create a welcoming environment at the YMCA. The incumbent will also exhibit the core values of caring, honesty, respect, and responsibility in all aspects of their work with the YMCA.

Essential Functions

• Interdepartmental collaboration to ensure facility/programs are meeting member’s needs.
• Develops positive relationships with members and participants and provides motivational support and guidance focusing on the needs of the member.
• Conducts membership tours, enrolls new members and processes/reviews member applications, including performing/reviewing data entry on all membership requests.
• Assists Experience Director with member phone calls, emails, surveys and marketing efforts.
• Assists members and participants with program registration, answers inquiries, including member concerns and provides information on membership and programs.
• Circulates throughout the building to ensure safety of users and security of building.
• May act as manager on duty if assigned.
• Carry out daily tasks related directly to the position’s scope and responsibility.

Work Environment & Physical Demands

Physical demands described here are representative of those needed to successfully perform the essential functions of this job; reasonable accommodation can be made to enable individuals with disabilities to perform essential functions. Regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. Frequently required to sit, reach and must be able to move around the work environment. Occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and focus. Noise level in the work environment is usually moderate.

Qualifications & Benefits

Qualifications

• Minimum age 18.
• High school diploma or GED required.
• Prefer 1+ years of relevant experience preferably in a YMCA or other nonprofit agency.
• Prefer knowledge of, and previous experience with, diverse populations.
• Must be adaptable, have high ownership and strong work ethic.
• Commitment to shared accountability, teamwork, and creative leadership.
• Demonstrate an ability to interact positively with people; perform several duties simultaneously and take the initiative to solve participant problems.
• Understanding the mission and purpose of the YMCA and roles of volunteers and staff.
• Must be able to work flexible hours including evenings, weekends, holidays as needed.
• CPR and First Aid certifications required within 30 days of hire.

Benefits

• Free individual membership.
• Program discounts.
• Generous Retirement Contribution Options – Includes company contribution of 10% once eligibility is met.
• Employee Assistance Program.
• Accrue 1 hour of paid sick leave for every 30 hours worked.
• Paid Time off for those scheduled and working 20+ per week.