Sales Support Specialist

ElDorado National California Inc; Riverside (CA); On-site; USD 70,000 - 81,000; Full time

Benefits offered by this job

Medical & Dental

401(k) with match

Paid time off

Career growth opportunities

Job summary

ElDorado National California Inc. in Riverside, CA is seeking a Sales Support Specialist to enable the sales team, dealer network, and fleet customers with accurate quotes, robust documentation, and timely communications.

The role requires strong Excel/Google Sheets proficiency, CRM experience (Salesforce, HubSpot, or Dynamics), and a customer-first mindset. Onsite position with comprehensive benefits and growth opportunities within a leading manufacturing environment.

Qualifications

• Proficient in Excel/Google Sheets to manage quotes and data.
• Experience using CRM platforms for sales support and documentation.
• Strong written and verbal communication with a customer-first approach.

Responsibilities

• Prepare, process, and track commercial quotes for vehicles and upfit packages.
• Manage incoming sales inquiries, dealer requests, and fleet customer documentation.
• Maintain CRM records, update pipeline data, and ensure opportunity information is complete and accurate.
• Assist in preparing proposals, bid packets, contract documents, and pricing sheets.
• Support the creation of online spec sheets, configuration templates, and commercial sales toolkits.
• Act as a point of contact for dealers, fleet managers, leasing companies, and internal sales reps.
• Provide timely updates on pricing, lead times, production status, delivery schedules, and documentation.
• Support onboarding of new dealers and assist in delivering training materials and resources.
• Coordinate order entry, PO validation, and communication with Operations to monitor build schedules.
• Track units through production, upfit stages, logistics, and final delivery.
• Prepare weekly and monthly sales summaries, quoting activity reports, and order backlogs.
• Support creation of KPI dashboards and executive summaries.
• Assist with customer presentations, sales collateral, and trade show prep.
• Help gather competitive information and organize market insights for the sales team.

Skills

Excel/Google Sheets

Education

Associate’s or Bachelor’s degree in Business, Sales, Marketing, Supply Chain, Automotive Technology, or related field

Tools

Salesforce

HubSpot

Dynamics

Job description

Join a manufacturing leader with over 50 years of excellence, where every role contributes to building reliable transportation solutions that people depend on everyday across the United States and Canada. At ENC, we prioritize safety, quality, innovation, collaboration, and continuous growth – creating vehicles our teams can take pride in. Founded in 1975, ENC (ElDorado National – California) is a leading U.S. transportation manufacturer specializing in design, engineering, and end-to-end production of heavy-duty buses, shuttles, and cargo vehicles through a custom-build, mixed-model assembly process. Each vehicle is produced in our purpose-built facility in Riverside, California supporting public agencies and private transportation providers nationwide. We offer one of the industry’s widest portfolios of power options, including 100% battery-electric, diesel-electric hybrid, CNG, and clean diesel. ENC is committed to revitalizing American manufacturing through innovation, customer focus, and the delivery of high-quality vehicles that keep communities connected, supported, and moving forward.

Sales Support Specialist

Location: Riverside, CA

Salary Range: $70,304 - $80,500

Position Summary

The Sales Support Specialist plays a critical role in supporting the sales team, distribution network, and fleet customers by ensuring accurate information flow, timely quoting, organized documentation, and seamless coordination across operations and upfitting. This role helps to accelerate sales, improve customer experience, and strengthen internal communication between Sales, Engineering, Operations, and Customer Success in the quote to cash processes.

You’ll also represent thevoice of the customerto internal departments including production, procurement, and engineering and the voice of the product to sales.

We're a collaborative team that wears multiple hats and building something special - and we’re looking for a Sales Support Specialist who can help bridge the gap between product development and customer success.

Responsibilities:

• Prepare, process, and track commercial quotes for vehicles and upfit packages.
• Manage incoming sales inquiries, dealer requests, and fleet customer documentation.
• Maintain CRM records, update pipeline data, and ensure opportunity information is complete and accurate.
• Assist in preparing proposals, bid packets, contract documents, and pricing sheets.
• Support the creation of online spec sheets, configuration templates, and commercial sales toolkits.
• Act as a point of contact for dealers, fleet managers, leasing companies, and internal sales reps.
• Provide timely updates on pricing, lead times, production status, delivery schedules, and documentation.
• Support onboarding of new dealers and assist in delivering training materials and resources.
• Coordinate order entry, PO validation, and communication with Operations to monitor build schedules.
• Track units through production, upfit stages, logistics, and final delivery.
• Prepare weekly and monthly sales summaries, quoting activity reports, and order backlogs.
• Support creation of KPI dashboards and executive summaries.
• Assist with customer presentations, sales collateral, and trade show prep.
• Help gather competitive information and organize market insights for the sales team.

Position Requirements:

• Associate’s or Bachelor’s degree in Business, Sales, Marketing, Supply Chain, Automotive Technology, or related field (or equivalent experience).
• 2–4 years of experience in sales support, customer service, order management, or administrative coordination.
• Strong proficiency in Microsoft Excel/Google Sheets, CRM platforms (Salesforce, HubSpot, Dynamics), and general office software.
• Demonstrated ability to support quoting processes, documentation management, and sales administration.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
• Strong written and verbal communication skills with a customer-first mindset.

This is an onsite position based in Riverside, CA and requires being onsite.

Benefits:

• Comprehensive benefits package: Medical (including FSA & HSA), dental, vision, life and disability insurance, EAP, mental health, and wellness programs
• 401(k) with employer match
• Paid time off and twelve (12) paid holidays
• Employee referral program
• Career growth and development opportunities

Career Growth at ENC

We believe great careers and leaders are built from within. Many of our team members have advanced into roles that lead or into specialized technical positions. We invest in hands-on training, skill development, and long-term career pathways within manufacturing operations.

Equal Opportunity Employer

ElDorado National California Inc. (ENC) is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected class under applicable federal, state, and local laws. We are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected.

ENC takes affirmative action to employ and advance employment opportunities for minorities, women, protected veterans, and individuals with disabilities. We actively encourage qualified candidates from all backgrounds to apply and join our team.

ENC is also committed to ensuring that individuals with disabilities have equal access to opportunities. If you require a reasonable accommodation to complete the application process, please contact HR Department for assistance.