Representative, Guest Services

Simon Property Group; Town of Florida (NY); On-site; USD 17,000 - 22,000; Full time

Job summary

Simon Property Group in Florida Mall is seeking a Customer Service/Sales Associate for a temporary 90-day role. You will be the front-line contact for guests and retailers, delivering high-quality, energetic service and supporting the Simon Gift Card program and other payment products.

The position emphasizes strong sales and customer service skills, the ability to handle cash, and a professional appearance.

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service or sales experience.
• Must be articulate, outgoing, and present a professional appearance at all times.
• Must be at least 18 years old.
• Able to spend 100% of time on feet while serving guests.

Responsibilities

• Represent Simon to guests by providing high quality, efficient, friendly service.
• Deliver on Simon Service initiatives and excellent guest service.
• Serve as the Seller for the Simon Gift Card program and other payment products.
• Oversee daily financial management of initiatives sold at Guest Services including Gift Cards.
• Maintain a professional appearance of Guest Services and current marketing materials.
• Respond to guest and retailer inquiries and advise on resolutions.
• Follow cash handling procedures per guidelines for POS and initiatives.

Skills

Customer service

Sales

Communication skills

Professional appearance

Education

High school diploma

Tools

POS system

Cash handling

Job description

Job Location: Florida Mall

PRIMARY PURPOSE: This position is responsible for serving as a customer services / information source and sales agent, providing miscellaneous service, as herein defined, to guests and retailers. This position is the front line position and Simon’s interaction with its guests; consequently, strong sales and customer service skills are essential. This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance.

PRINCIPAL RESPONSIBILITIES

• Responsible for representing Simon to guests by providing high quality, efficient, friendly and energetic service
• Delivers on all Simon Service initiatives and delivers excellent service to guests
• Serves as “Seller” function of the Simon Gift Card program, and/or other payment products
• Oversees daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Gift Cards, and other mall programs
• Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant
• Ability to respond to guest and retailer inquiries and advise on the appropriate resolution
• Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives
• Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations
• Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center’s projects and achieve the center’s goals
• Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Gift Cards, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other initiatives
• Responsible for executing on all tourism initiatives (including individual and group tours), VIP Shopper program enrollments and tracking, and other programs unique to specific centers
• Maintains confidentiality and follows the code of ethics

MINIMUM QUALIFICATIONS

• A high school diploma or equivalent
• 1-2 years of customer service or sales background
• The incumbent must be articulate, outgoing, and present a professional, pleasant, and courteous appearance at all times
• Must be at least 18 years of age
• Ability to spend 100% of his/her time on their feet when providing services to all internal and external guests
• Ability to effectively perform multiple tasks for up to 5 hours at a time
• Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays

Simon is a global leader in retail real estate ownership, management and development and an S&P 100 company (Simon Property Group, NYSE: SPG). Our industry-leading retail properties and investments across North America, Europe and Asia provide shopping experiences for millions of consumers every day and generate billions in annual retail sales. Our portfolio includes assets of national and international renown - proven assets that are the preferred location for retailers. In addition to our high quality properties, Simon is also known for our strong balance sheet, a long-tenured and well-respected senior management team, and our innovative spirit, as reflected in a 50 + year history of successful retail real estate development, management, and leasing. Simon was named Fortune’s Most Admired Real Estate Company eight times. We have experienced an explosion of growth and innovation unprecedented in the industry and we look forward to Simon's future. Simon is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you require assistance or need to request an accommodation due to a disability, please email [e-mail]. Please note this email is intended only for accommodation requests related to the application and interview process. Any other correspondence will not receive a response.