Representative, Guest Services

Simon Property Group; Orlando (FL); On-site; USD 25,000 - 33,000; Full time

Job summary

Simon Property Group is seeking a customer service–oriented associate at Florida Mall to act as a front-line information source and sales agent. The role emphasizes high-quality guest service, handling Simon Gift Cards, and supporting mall programs.

The candidate will maintain a professional appearance, manage cash with accuracy, and assist guests and retailers as part of a dynamic team. The position is temporary for 90 days with potential for permanence based on performance and business needs.

Qualifications

• High school diploma or equivalent.
• 1-2 years of customer service or sales background.
• Articulate, outgoing, and professional appearance.
• At least 18 years old.
• Able to stand 100% of the time while assisting guests.
• Flexible schedule including weekdays, weeknights, weekends, and holidays.

Responsibilities

• Represent Simon to guests by delivering high-quality, friendly service.
• Act as a seller for Simon Gift Card program and other payment products.
• Handle daily cash, deposits, and reconciliation per guidelines.
• Maintain professional display materials and current signage.
• Respond to guest and retailer inquiries and resolve issues.
• Support center teams and assist with center initiatives and tours.

Skills

Customer service

Sales

Education

High school diploma or equivalent

Job description

Job Location:Florida MallPRIMARY PURPOSE:This position is responsible for serving as a customer services / information source and sales agent, providing miscellaneous service, as herein defined, to guests and retailers. This position is the front line position and Simon’s interaction with its guests; consequently, strong sales and customer service skills are essential. This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance.PRINCIPAL RESPONSIBILITIES:The successful candidate’s responsibilities will include, but not be limited to:Responsible for representing Simon to guests by providing high quality, efficient, friendly and energetic serviceDelivers on all Simon Service initiatives and delivers excellent service to guestsServes as “Seller” function of the Simon Gift Card program, and/or other payment productsOversees daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Gift Cards, and other mall programsResponsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevantAbility to respond to guest and retailer inquiries and advise on the appropriate resolutionImplements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiativesAbility to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donationsProvides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center’s projects and achieve the center’s goalsEnsure compliance with all policies and procedures pertaining to Simon programs including Simon Gift Cards, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other initiativesResponsible for executing on all tourism initiatives (including individual and group tours), VIP Shopper program enrollments and tracking, and other programs unique to specific centersMaintains confidentiality and follows the code of ethicsMINIMUM QUALIFICATIONS:A high school diploma or equivalent1-2 years of customer service or sales backgroundThe incumbent must be articulate, outgoing, and present a professional, pleasant, and courteous appearance at all timesMust be at least 18 years of ageAbility to spend 100% of his/her time on their feet when providing services to all internal and external guestsAbility to effectively perform multiple tasks for up to 5 hours at a timeAbility to work a flexible schedule including weekdays, weeknights, weekends, and holidays