Representative, Dealer Support

Masco Corporation; Vista (CA); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Health and wellness benefits

Paid time off

Bonus

Profit sharing

401k

Tuition reimbursement

Job summary

Watkins Wellness seeks a Dealer Support Representative to join our Operations team. You will manage dealer accounts, provide order status, billing, and shipment updates, and work with Shipping, Finished Goods, and Accounting to resolve questions promptly.

You will handle returns, assist with part-number requests, and prepare orders for shipment while maintaining strong relationships with customers and dealers. A team environment supports your success.

Qualifications

• Bachelor’s degree in Business Administration or related field; plus is a plus.
• 1–2 years of related experience in account management or similar roles.
• Ability to multi-task and prioritize tasks effectively.
• Basic proficiency in MS Office (Word, Excel, Outlook).
• Excellent phone and email etiquette and professional communication.
• Strong ability to work with all levels in an organization as part of a team.

Responsibilities

• Manage assigned dealer accounts with focus on exceptional customer service.
• Provide order status, billing, and shipment updates to dealers and customers.
• Coordinate with Shipping, Finished Goods, and Accounting to resolve questions.
• Process return authorizations and assist with part number requests.
• Prepare dealer and customer orders for shipment per policy.
• Suggest process improvements to increase departmental efficiency.

Skills

Customer service

Relationship building

Multi-tasking

Phone etiquette

Email etiquette

Communication

Education

Bachelor’s degree in Business Administration or related field

Tools

MS Word

MS Excel

MS Outlook

Job description

We are hiring a Dealer Support Representative to join our Operations team!

DISCOVER

Are you someone that enjoys working with customers and building strong relationships? As a Dealer Support Representative you will be responsible for managing assigned dealer accounts with a focus on offering exceptional customer service while working with a team of other Dealer Support Representatives and Dealer Support Clerks to achieve monthly shipment goals. You’ll serve as the main point of contact for our dealers and customers and will provide order status, billing, and shipment updates by working with other departments such as Shipping, Finished Goods, and Accounting to resolve questions in a timely manner.

YOUR RIPPLE EFFECT

• Do you enjoy a fast-paced environment? As a Dealer Support Representative, you’ll frequently handle multiple tasks such as processing return authorizations per company policy, assisting dealers and customers with part number requests, and preparing export documentation.
• Are you customer centric? You will be working closely with customers through a relationship-based approach to assist them with orders, other product requests, and promoting Watkins Wellness’ products. You’ll also work to resolve any customer issues by using strong problem-solving skills in an expedited manner.
• Are you goal oriented? This position requires you to work both independently and within a strong team environment to achieve results.
• Are you organized? You will work and coordinate with several other departments to prepare dealer and customer orders for shipment per company’s guidelines.
• Are you detail-oriented? In addition to responding to customer calls and emails, you will also maintain records of order statuses and changes as well as reconcile invoices and sales orders to ensure they are correct.
• Are you a skilled communicator? We are looking for someone who has excellent phone and email etiquette and can articulate information in a professional and thoughtful manner. In this position, you will interact with dealer, customers and other department personnel on a daily basis.
• Do you look for process improvement? You’ll be asked to suggest how to implement changes that can increase the efficiency of the department.

WHAT YOU BRING

• Bachelor’s degree in Business Administration or other related field is a plus.
• One to two (1-2) years of related experience in account management, training, or the equivalent combination of education and/or experience may be considered.
• Demonstrated ability to multi-task and prioritize competing tasks successfully.
• Basic proficiency level in MS Office applications such Word, Excel, and Outlook.
• Excellent phone and email etiquette with the ability to articulate information in a professional and thoughtful manner.
• Excellent communication skills with the ability to interact with all levels within the organization as well as strong ability to work in a team environment, are required to be successful in this position.

WHAT YOU’LL GET

At Watkins Wellness® we believe that everyone should ‘Feel good, Live well.” so, we offer employees the opportunity to join a dynamic, growing industry leader with an outstanding and well-deserved reputation for leadership and commitment to our employees, customers and community. We also offer a competitive package including exceptional health and wellness benefits, paid time off, bonus, profit sharing, 401k, tuition reimbursement and much more.

Discover your ripple effect

We look for candidates that exhibit The Watkins Way (always Ethical, endeavors to be Transparent, embraces Inclusion, welcomes Diverse backgrounds and perspectives, Accommodating, believes in Work-Life Balance, puts Safety First, Accountable, values Relationships, Passionate, Team Player, and Goal Driven).

The employee must frequently lift and move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision and depth perception. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Hiring Range: $17.25 - $27.00

Many factors affect actual compensation including but not limited to experience, education, skills, and geographic location.

Company: Watkins Wellness

Full time

Watkins (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position._._The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Watkins is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish
E-Verify Right to Work Poster: English & Spanish