Representative-Customer Service Telephone

Baptist Memorial Health Care; Memphis (TN); On-site; USD 26,000 - 34,000; Full time

Job summary

Baptist Memorial Health Care is seeking a PBX/telecommunications specialist to triage 18 lines across multiple facilities and manage code and disaster calls hospital-wide. The role includes greeting guests, directing calls, and assisting with document processing to maintain smooth department workflow.

Ideal candidates will have experience in a multi-line PBX environment, strong English communication, and proficiency with office technology.

Qualifications

• 1 year in customer service with data entry, telecommunications and customer interaction.
• 1 year in Teleservices experience.
• 1 year in Multi-line/PBX environment.

Responsibilities

• Answer phones and greet customers to promote a positive image of the organization.
• Answer, prioritize and direct calls to reach appropriate areas.
• Assist with processing documents to ensure compliance with policies and smooth workflow.
• Assist with training others on the console to coordinate operations.
• Complete assigned goals.

Skills

PBX skills

Multiline PBX

Basic computer skills

Office equipment

Telephone systems

Multiple computer applications

Tools

PBX systems

Job description

Job Summary

Triages 18 incoming lines through the PBX for multiple BMH facilities. Responsible for all code calls, disaster calls and intercom paging hospital wide. Performs other duties as assigned.

Job Responsibilities

• Answers phones and greets customers using excellent guest relations techniques to promote positive image of organization, models appropriate techniques and behavior.
• Answers telephones, prioritizing and directing calls to assure they reach appropriate areas.
• Assists with processing documents by ensuring they comply with established policies and distributes documents to assure continuous workflow of the department.
• Assist with training others on the console to assure coordination and consistency in operation of the department and organization.
• Completes assigned goals.

Experience

Minimum Required

• 1 year in customer service area that require data entry, telecommunications, application and customer interaction 1 year in Teleservices area. 1 year Multi-line/PBX environment

Preferred/Desired

• 3 years in customer service area that require data entry, telecommunications, application and customer interaction 3 years in Teleservices area. 3 years Multi-line/PBX environment

Education

Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Special Skills

• Basic computer skills. Experience with office equipment, telephone systems and multiple computer applications. Excellent PBX skills.
• Multiline PBX skills and advanced computer skills