Representative, Customer Service (REMOTE)

Ubique Group; Canton (GA); Remote; USD 35,000 - 50,000; Full time

Job summary

Ubique Group seeks a motivated Customer Service Representative to join their remote team. This role involves managing customer inquiries, ensuring satisfaction, and providing accurate information. Ideal candidates will possess strong communication and time management skills, contributing to a high-quality customer experience oversight. Join a dynamic team dedicated to elevating customer interactions and supporting company growth.

Benefits

Major medical, dental, and vision coverage

Employee Assistance Program

401K with match

Employee discount on products

9 paid holidays plus 1 floating holiday

Up to 13 Accrued PTO days per year

Qualifications

• Experience in customer service, sales, order fulfillment, or E-Commerce.
• Strong phone handling skills and active listening skills.
• Ability to complete tasks in a timely fashion.

Responsibilities

• Manage incoming calls and service tasks.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customers.

Skills

Customer service

Phone handling

Active listening

Communication

Time management

Tools

Microsoft Office

Salesforce

Job description

Representative, Customer Service (REMOTE)

Join to apply for the Representative, Customer Service (REMOTE) role at Ubique Group

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Representative, Customer Service (REMOTE)

Join to apply for the Representative, Customer Service (REMOTE) role at Ubique Group

Are you the next Ubique Employee? Come be a part of our dynamic team!

Ubique Group is a digital forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. With over 20 years of building multiple brands from inception to success, Ubique Group offers a wide assortment of furniture solutions and furnishings that represent a perfect balance of form, function, and style. At Ubique Group, our fingers aren't just on the pulse of the marketplace; we anticipate it, transforming the typical point-and-click shopping experience into an inspired, rewarding consumer journey.

Ubique Group is more than a company; we are a community of passionate, hard-working, and supportive people who believe in our business and each other. We champion the individual capabilities of our employees and the collective power of the team and extend that commitment to our surrounding families and communities.

Ubique Group is looking for enthusiastic candidates to join our customer service team. Our team manages incoming calls and other customer service tasks. Our team is committed to identifying and assessing customers’ needs and providing the very best service experience. Representatives will provide information about our products and effectively resolve issues that may arise.

Our goal is to meet the best service standards as we work to deliver the highest level of customer satisfaction!

Responsibilities

• Manage incoming calls and service tasks
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets
• Provide appropriate solutions and alternatives
• Follow up to ensure resolution
• Keep records of customer interactions
• Follow communication procedures, guidelines, and policies
  
  

Qualifications

• Experience in customer service, sales, order fulfillment, or E-Commerce
• Strong phone handling skills and active listening skills
• Ability to complete tasks in a timely fashion
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Microsoft Office software and/or Salesforce proficiency
  
  

Competencies

• Action Oriented
• Command Skills
• Timely Decision Making
• Drive for Results
• Self-Knowledge
• Time Management
  
  

Physical Requirements:

• Prolonged periods of sitting and working on a computer
• Must be able to lift 15 pounds at a time
  
  

Benefits

We offer a competitive benefit package that includes:

• Major medical, dental, and vision coverage available with no waiting period
• Free Employee Assistance Program
• 401K with match
• Employee discount-Receive Ubique Group products at company cost
  
  

Ubique offers 9 paid holidays plus 1 floating holiday per year and up to 13 Accrued PTO days per year.

D/V/F/M EOE

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Consumer Services, Telecommunications, and Manufacturing

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