Customer Service Rep

Axelon Services Corporation; Warwick (RI); Remote; USD 10,000 - 60,000; Part time

Job summary

Axelon Services Corporation is seeking a Customer Service Representative who will work remotely with a focus on enhancing customer relationships. Candidates must possess strong communication and technical skills, and be available for shifts during operational hours, including evening shifts. The role requires a high school diploma and offers a consistent schedule post-training.

Qualifications

• 1-2 years of call center or customer service experience preferred.
• Intermediate computer literacy and proficiency required.
• Ability to work various shifts within the operational hours.

Responsibilities

• Enhance relationships between customers and the company.
• Respond to requests and provide information regarding policies and procedures.
• Maintain professionalism while working in a virtual environment.

Skills

Customer Service

Computer Literacy

Multi-tasking

Troubleshooting

Active Listening

Communication Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

1 day ago Be among the first 25 applicants

Axelon Services Corporation provided pay range

This range is provided by Axelon Services Corporation. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $20.00/hr

Job Description: Max pay rate - 20/hr

Location: Warwick, RI.

Virtual Role with In-Person Training.

New Hires must live within a commutable distance of our Warwick location and must be able to come in on an as-needed basis as determined by ***. Must be available for the full duration of in office training from August 11th, 2025 - September 8th, 2025, Hours of training: 8:30am - 5pm EST Monday - Friday
Hours post training: Must be available 8am - 11pm Monday through Friday.

Will receive a consistent schedule within that time frame after training.

Essential Skills and Experience:
- 1-2 years of experience call center preferred - will also consider those with customer service experience.
- Must have intermediate computer literacy/proficiency
- Must be able to multi-task/operate multiple screens while speaking with customers.
- Microsoft office experience strongly preferred.

Key Responsibilities: At all times enhance and strengthen relationships between the customer and ***. Customer Care Advocates are expected to perform these responsibilities in a consistent, professional manner while displaying superior interpersonal and service skills. Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc. Servicing customers who possess a *** policy by responding to requests via telephone. Research and respond to requests and discuss options regarding various aspects of the policy and procedures. Assist with site access and refer requests for other policy modifications to appropriate areas Essential Business Experience and Technical Skills:

Required: New hires should live in a commutable distance from the site the role is posted in.
High school diploma or GED equivalent.
Must have ability to work shifts between the hours of 8 AM and 11 PM ET, Monday through Friday. This includes evening shifts if needed (evening shifts can last until 11 PM ET).
Strong knowledge of troubleshooting for different browsers (Chrome, Edge, Firefox), clearing cookies and cache, screenshots etc.
Experience accessing and navigating up to 10 electronic systems to provide complete response.
Must possess a professional and engaging phone voice and demonstrate a true desire to help people.
Preferred: Previous Call Center experience preferred.
Demonstrate ability to learn quickly and willingness to obtain functional knowledge and understanding of company products.
Possess excellent oral & written communication skills along with a professional and engaging phone voice and superior telephone etiquette.
Excellent active listening skills with ability to comprehend and articulate clearly to customers in a dynamic and fast-paced environment while promoting a world-class image of ***
Demonstrate ability to work in a team environment to improve service to internal and external customers while also demonstrating an ability to work independently from home.
Ability to generate innovative ideas for process improvements and problem-solving; Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can change to meet business needs and additional hours may be asked per business need.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Insurance

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