Customer Service Representative

Rockland Federal Credit Union; Canton (MS); Remote; USD 35,000 - 50,000; Full time

Job summary

Rockland Federal Credit Union is hiring a Customer Service Representative to join their Member Solutions Center. This remote role involves assisting members with various banking needs, requiring strong communication skills and a detail-oriented approach. Employees receive comprehensive training, enjoy a balanced work schedule, and benefit from a rich package including medical, dental, vision coverage, and generous PTO.

Benefits

Comprehensive benefits package

401(k) plan with company match

Tuition reimbursement program

Flexible health and dependent care plans

Generous PTO

Qualifications

• High School Diploma or equivalent required.
• Ability to communicate effectively and clearly with members and staff.
• Knowledge of Credit Union products and services preferred.

Responsibilities

• Assist members via telephone with loan payments and inquiries.
• Provide support for online banking and mobile app.
• Navigate multiple transactions in a busy environment.

Skills

Communication

Detail-oriented

Customer Service

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

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Member Solutions Advocate - Remote

Rockland Federal Credit Union (RFCU) is searching for friendly, service focused, detail-oriented individuals to join our Member Solutions Center. If you enjoy providing stellar service while working in a busy environment, this could be the position for you!

Member Solutions Advocate - Remote

Rockland Federal Credit Union (RFCU) is searching for friendly, service focused, detail-oriented individuals to join our Member Solutions Center. If you enjoy providing stellar service while working in a busy environment, this could be the position for you!

About RFCU

At RFCU, we are committed to member service, and we know that our success relies on our dedicated employees and their commitment to our members. With 8 branch locations and over 11 back-office departments, the potential for career growth is unlimited.

A day in the life of a Member Solutions Advocate

Working remotely, our Member Solutions Advocates assist our members via telephone with a variety of needs. RFCU members will call to make loan payments, inquire about balances, and open new accounts. They may also request statements and ask for help with our website, online banking and bill pay features. It's a busy environment requiring the flexibility to pivot smoothly from one transaction to another. At RFCU we pride ourselves in setting you up for success with on-the-job training and an introductory period for plenty of feedback and coaching.

Skills & Requirements

The Member Solutions Advocate position requires a high school diploma or equivalent and the ability to communicate effectively and clearly with members and staff at all levels within the organization. Knowledge of Credit Union products and services is also preferred, as well as Microsoft Word and Excel experience. Accuracy and attention to detail are important, along with the ability to navigate our mobile app and website.

Work Schedule And Benefits

As a Member Solutions Advocate, you will work a 40-hour full-time schedule that includes extended hours on Thursday and Friday, and a short schedule every other Saturday. That means every other week you will have a weekday off (we support work-life balance!)

RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits ,a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends.

Are you ready to apply?

If this sounds like what you are looking for, then the next step is to apply! You will need to upload your resume and answer a few basic questions. Our Human Resources team will review your application to determine your qualifications for the position. Our interview process consists of an initial telephone/video interview with Human Resources, followed by an in-person interview with the hiring manager for qualified candidates. At that point if we are the right fit for each other, you will move to the final steps of references, credit, and background check.

Apply today and join our team!

Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Job Posted by ApplicantPro

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Banking

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