Representative Customer Service HME - Full time-Days

IHA; Dubuque (IA); On-site; USD 32,000 - 48,000; Full time

Job summary

MercyOne Dubuque is hiring a Full-time Customer Service Representative for Home Medical Equipment (HME). You will handle referrals, collect patient and prescription information, verify insurance benefits, and enter orders into the Brightree system.

Responsibilities also include coordinating delivery and pickup, addressing customer inquiries, and supporting the referral sources and hospital staff with timely, accurate information.

Qualifications

• High school diploma or equivalent.
• 1–2 years’ experience in a customer service and/or office area preferred.
• Prefer background in home medical equipment or other medical/health field.

Responsibilities

• Process Home Medical Equipment (HME) referrals and collect patient and prescription information.
• Verify insurance benefits and ensure required documentation is obtained.
• Enter patient and order information into Brightree; communicate delivery/pickup arrangements and financial responsibility.
• Respond to HME customer inquiries and perform timely follow-up with referral sources.

Skills

Customer service

Office procedures

Communication

Education

High school diploma

Tools

Brightree

Job description

Description

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and Level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, orthopedics, retail pharmacies, palliative care and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home. In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet hospital four consecutive times – the nation’s most prestigious award for nursing excellence.

Join the MercyOne Family! We are looking to hire a Representative Customer Service Representative HME at MercyOne. You will be responsible for performing all processes related to Home Medical Equipment (HME) referrals including obtaining all necessary patient and prescription information, verification of insurance benefits, ensuring receipt of required documentation, entry of patient information and order information into the Brightree system, communication of delivery/pickup arrangements and financial responsibility, as well as other general office duties as assigned. Responds to HME customer inquiries/concerns and performs research and follow‑up in a timely, professional manner. Clients, families, third party payers, physicians, referral sources, community and hospital staff.

Employment Type

Full time

Shift

Day Shift

Schedule

• List schedule requirements, hours, weekend and holiday requirements.

General Requirements

• Adheres to the principles of caring and expected behaviors outlined in MercyOne Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with MercyOne Medical Center's Mission and Values.
• Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical and professional behavior.
• Performs other duties consistent with purpose of job as directed. Receives and processes inquiries and referrals from internal and external sources for products/services provided by MercyOne Dubuque Home Medical Equipment utilizing appropriate policies, guidelines and standards.
• Provides pricing information, confirms medical criteria for equipment and investigates other equipment and supply needs with the referral source.
• Performs reimbursement procedures related to HME such as insurance verification, obtaining physician orders and necessary documentation, etc. in a timely and accurate manner.
• Assures all information is complete and accurate. Generates and enters order information into Brightree. Ensures compliance.

Education

• High school or equivalent graduate.
• 1-2 years’ experience in a customer service and/or office area preferred.
• Prefer background in home medical equipment or other related medical/health field.
• Prefer background/experience in medical equipment, HME

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Want to learn more about MercyOne Dubuque? Find a Location Dubuque, Iowa (IA), MercyOne Dubuque

Dubuque

Dubuque, located right on the Mississippi river, is known for its historic charm and has a cost of living approximately 12% below the U.S. average. The Dubuque Community School District is highly regarded, and the city offers private schools plus colleges like Loras College and Clarke University. Families enjoy cultural attractions such as the National Mississippi River Museum, arts festivals and an abundance of parks and trails. As the region’s leading hospital, MercyOne Dubuque Medical Center offers the only Level II NICU and the most comprehensive cardiology center in the tri-state area. It holds Magnet designation (fifth consecutive cycle), CMS 5-star quality rating and national recognition including Fortune/IBM Watson’s 100 Top Hospitals. It’s a Wellmark Blue Distinction Center+ for maternity and earns American Heart Association awards — Stroke Gold Plus, Mission: Lifeline NSTEMI and STEMI Gold. It recently celebrated 100 years of American Heart Association membership.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.