Customer Service Specialist HME-Full time- Waterloo

MercyOne; Waterloo (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

MercyOne is hiring a Customer Service Specialist HME to assist patients, referrals, and hospital departments in obtaining medical equipment such as diabetic shoes, compression stockings, walkers, canes, and nebulizers.

You will verify insurance, handle intake, document patient education and safety, and coordinate with the care team; on-call home deliveries and scheduling are part of the role.

Qualifications

• Assist customers, referral sources and hospital departments in obtaining medical equipment.
• Explain HME items and educate patients on use and safety.
• Verify insurance during intake and ensure regulatory requirements are met.
• Document patient education/safety in computer systems.

Responsibilities

• Assist patients, referrals sources and hospital departments in obtaining medical equipment.
• Fit patients with products such as diabetic shoes, compression stockings, walkers, canes and nebulizers.
• Assists patients and referral sources through intake process and insurance verification.
• Communicates patients' needs to appropriate disciplines within the care team.

Skills

Customer service

Job description

Employment Type: Full time Shift: Day Shift Description: Summary

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments:

MercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center

MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation

MercyOne Oelwein Medical Center, Community Level IV Trauma Designation

With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa.

MercyOne Medical Group – Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties.

Join the MercyOne Family! We are looking to hire a Customer Service Specialist HME.

You will Assistscustomers, referralsourcesand hospital departments in obtaining medical equipment for our patients. Responsible for fitting patients with products such as diabetic shoes, compression stockings, walkers,canes and nebulizers. Assists patients and referral sources through intake process and insurance verification. Ensures regulatory requirements are met. Applies suggestive selling principles when customers want to purchase cash sale items. Utilizes computer software to enter appropriate data as well as document patient education/safety when indicated . Effectively describes basic understanding of HME items sold by our company including set up, delivery, education/ use and routine cleaning/maintenance. Communicates patients' needs to appropriate disciplines within the care team. Assesses patients for safety including environmental safety when making home deliveries while on call.

Schedule:

Monday-Friday 8:30-5:0...