Maintenance Call Center Coordinator

Pilot Flying J; Knoxville (TN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Nation-wide Medical Plan

Weekly pay

401K match

Tuition Assistance

Fuel Discount

Job summary

Pilot Flying J is seeking a Facilities Support Representative in Knoxville, TN to provide troubleshooting and repair coordination for travel center facility issues. The ideal candidate will have strong customer service skills and a high school diploma or equivalent, with preference given to those holding a business degree.

This role involves liaising with store employees and vendors, managing repair processes, and ensuring timely resolutions to facility-related issues. Benefits include medical/dental/vision plans, 401K match, and tuition assistance.

Qualifications

• Must have at least one year of experience in retail facility support.
• Basic knowledge of building systems (HVAC, fire systems, plumbing, electrical) is required.
• Strong written and verbal communication skills are necessary.

Responsibilities

• Provide troubleshooting support and repair coordination for travel center facility issues.
• Liaise with store employees and vendors for timely repairs.
• Manage work order processes including creating P.O.s and dispatching vendors.

Skills

Customer service skills

Troubleshooting

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Associate or Bachelor’s degree in business or related field

Tools

Microsoft Excel

Energy Management Systems (EMS)

Job description

Pilot Company is an industry‑leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people‑first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

Are you great with troubleshooting and problem solving? Do you have excellent customer service skills? Do you thrive when getting to make a difference? This is the position for you!

Responsibilities

• The purpose of this job is to provide troubleshooting support and repair coordination for routine facility‑related issues at travel center locations.
• Liaise with store employees and vendors to ensure timely repair of facility issues at company sites in a cost effective manner.
• Compile and evaluate information about each facility repair issue to determine whether repair or replacement, based upon cost parameters, is the most appropriate and cost‑effective solution.
• Calculate total job costs; manage the work order process to include creating purchase orders (P.O.), dispatching vendors, and approving work orders and cost revisions within authorized financial limits.
• Determine the most cost‑effective means of sourcing parts and equipment.
• Coordinate with PFJ Regional Maintenance Technician and Service Technician dispatch teams to resolve issues in‑house and minimize downtime and costs.
• Develop and maintain relationships with vendors to ensure competitive pricing and quality services.
• Provide training on basic facility maintenance procedures to store personnel using videos and other training materials.
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level.
• Ensure all activities are in compliance with rules, regulations, policies, and procedures.

Qualifications

• High school diploma or equivalent certificate required.
• Associate or Bachelor’s degree in business or related field preferred.
• Minimum one year’s experience in retail facility support preferred.
• Basic Microsoft Office skills with intermediate skills in Excel.
• Basic knowledge of building systems (e.g., HVAC, fire systems, plumbing, electrical).
• Basic knowledge of facility management and Energy Management Systems (EMS).
• Strong written and verbal communication skills.
• Ability to provide excellent customer service and follow‑up.
• Strong attention to detail, organization and follow‑up.
• Ability to prioritize, multitask and work in a fast‑paced, dynamic environment.
• Ability to analyze and make decisions.
• Ability to collaborate with other team members and departments.
• General office work requiring sitting or standing for long periods of time.

Additional Information

• Nation‑wide Medical Plan/Dental/Vision
• Flexible Spending Accounts
• Weekly pay
• 401K match
• Tuition Assistance
• Adoption Assistance
• PTO
• Fuel Discount