Representative, Customer Care

Danfoss GmbH; Plymouth (MN); On-site; USD 58,000 - 65,000; Full time

Job summary

Danfoss in Plymouth, MN is hiring a Representative, Customer Care to be the primary contact for customers and manage orders from inquiry to delivery. This on-site role requires 3+ years of customer service experience, strong communication, and proficiency with MS Office; SAP familiarity is a plus.

You will collaborate with Sales Account Managers, Plant personnel, and CS colleagues to deliver exceptional service.

Qualifications

• 3+ years of customer service experience, preferably in manufacturing.
• Strong verbal and written communication skills.
• Detail-oriented with good organizational skills.
• Proficient in MS Office.
• SAP familiarity is a plus.
• Voice of the customer (VOC) mindset.

Responsibilities

• Serve as the primary contact for customers and provide timely information.
• Proactively assist customers via email, phone, and portals.
• Manage customer orders to ensure timely and accurate processing.
• Collaborate with Sales Account Managers, Plant Personnel, and CS colleagues.
• Utilize ERP/CRM/Pricing systems and EDI processes.
• Support customer escalations with the Manager.
• Build strong relationships and actively listen.
• Multitask across processes for customers.

Skills

Customer service

Communication

Multi-tasking

Relationship building

VOC listening

Education

HS Diploma or GED

Tools

SAP

Job description

Segment: Danfoss Power Solutions Segment

Job Category: Sales

Work Location Type: On-site

Representative, Customer Care

Req ID: 51393 Job Location: Plymouth, MN, US Employment Type: Full Time Segment: Danfoss Power Solutions Segment Job Category: Sales Work Location Type: On-site Job Description

The Impact You'll Make

Are you a Customer Service Professional who enjoys helping others? Join our dynamic customer service team at Danfoss, a global leader in engineering solutions that allow the world to use resources in smarter ways. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, perspectives, reflecting the world in which we do business. Our priorities at Danfoss are to take care of our customers, improve the health, working environment and safety of our employees, while striving for an inclusive work environment for all our colleagues. We have close to 100 factories in 20 countries with world-wide sales in over 100 countries. Come be part of our team!

What You’ll Be Doing

• Primary contact for the customer and provide timely information to them.
• Deploy a pro-active approach with our customers via email, phone, and some customer portal updating to assist them in their inquiries.
• Manage customer orders, ensuring they are processed in a timely and accurate manner.
• Work closely with our Sales Account Managers, Plant Personnel, and your Customer Service colleagues as needed.
• Have proficiency using our ERP/CRM/Pricing systems, internal information portals, EDI process report reviews (working with our EDI IT), and other product information processes. Serve as an advisor by providing information and offer suggestions to help our customers.
• There is an avenue to support/manage customer escalations with your Manager, as we work together promoting quality and continuous improvements.
• Possess the skill to be an active listener and have strong relationship building skills.
• Ability to multi-task and work on many different processes simultaneously for our customers.

What We're Looking For

• HS Diploma or GED, some college preferred.
• Minimum of 3 years-experience in a customer service role, preferably in a manufacturing environment.
• Strong and proven communication skills (oral & written) and the customer service mentality to want to help others.
• Have attention to details and possess organizational skills. Ability to find information efficiently and is self-driven to research, to help our customers.
• Proficient in MS Office programs.
• Familiarity with SAP software is a plus.
• Problem-solving skill set. Listen, understand, synergize, and act as the voice of the customer (VOC).
• Team attitude, while fostering a positive working relationship with all your colleagues.
• The salary range for this role is 58-65K based on experience, this role is in Plymouth, MN. We are unable to provide relocation or sponsorship for this role.

What You'll Get from Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Our Commitment to Transparency

Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Want to know more? Please visit ourFAQ Page .

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in areas such as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, marine, and on- and off-highway equipment. We also provide solutions for data centers, renewable energy, energy storage, heat recovery, as well as contribute to district energy solutions for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned and employs over 39,000 people. We create long-term value for our customers in more than 100 countries with a global footprint of around 100 factories.