Representative, Collections I

Canon; Farnerville (NJ); Hybrid; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) Savings Plan

Profit sharing

Job summary

Canon Financial Services, Inc. in Burlington, NJ, seeks a Collections Representative I to manage past‑due accounts and support customer service for collection issues.

This role follows a hybrid work model with in‑office Wednesdays and Thursdays and remote work otherwise, subject to business needs. The position emphasizes account monitoring, customer communications, and ongoing delinquency reduction, with use of Salesforce, Unified Desktop, and LeaseWave.

Qualifications

• 1 year of Collections/Customer Service experience
• High school diploma or equivalent; vocational training or coursework is a plus
• Strong verbal and written communication skills
• Proficient with Microsoft Office products
• Works well within a team and inter‑departmentally to meet service levels
• Proven analytical problem solving skills and basic math
• Able to multitask and excel in a fast paced environment
• Strong prioritization and time management skills
• Familiar with Salesforce, Unified Desktop, LeaseWave

Responsibilities

• Provide customer service regarding collection issues and process refunds and account adjustments
• Monitor and maintain assigned accounts
• Handle customer calls, account adjustments, small balance write-offs, reconciliations and credit memos
• Build and maintain relationships with Customers, Dealers, Canon entities and associates
• Escalate when necessary and resolve issues timely and accurately
• Reduce delinquency and resolve disputes within 90 days
• Manage customers with multiple schedules
• Update core systems and maintain contact and virtual account database
• Deliver professional, courteous service aligned with the Canon Brand image

Skills

Communication skills

Analytical thinking

Multitasking

Time management

Education

High school diploma

Tools

Salesforce

Unified Desktop

LeaseWave

Job description

About the Role

Canon Financial Services, Inc. (CFS) is located in Burlington, NJ. Canon Financial Services, Inc. (CFS) is a dynamic and forward-thinking organization committed to building meaningful partnerships and delivering innovative financial solutions. We take pride in driving exceptional customer experiences while upholding the highest standards of operational excellence, integrity, and inclusion. We are seeking a Collections Representative I (Representative, Collections I) to join our team. In this role, you will be responsible for managing past‑due accounts, including customers with balances aged 1–30 days as well as accounts exceeding 31 days delinquency. This position offers a hybrid work schedule requiring you to be in the office Wednesdays and Thursdays and an option to work from home the remainder of the week (unless a specific business need arises requiring in‑office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

Your Impact

• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
• Responsible for monitoring and maintaining assigned accounts
• Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
• Build and maintain working relationships with Customers, Dealers, other Canon entities, and associates
• Follows through on all issues timely and accurately to resolution and ensure escalation when necessary for cases
• Resolve customer delinquency to ensure resolution prior to 90 days
• Accountable for reducing delinquency for assigned accounts
• Resolves disputes such as insurance, asset usage, sales tax, equipment disputes, property tax, monetary adjustments etc. in a timely fashion
• Has skip tracing/account reconciliation knowledge
• Update core systems with case management while updating and maintaining both the contact and virtual account database
• Responsible to provide professional, courteous, responsive and accurate service to our customers that is in harmony with the Canon Brand image
• Effective and efficient handling of customer transactions while maintaining customer focus, collaborating and communicating in real time
• Ability to make sound, factual based timely decisions to provide an extraordinary service experience with customers
• Successfully completes other projects as assigned by management
• Ability to manage customers with multiple schedules

About You: The Skills & Expertise You Bring

• Experience Preferred: 1 year of Collections/Customer Service experience
• High school diploma or equivalent is required; additional vocational training or coursework in a related field is a plus
• Strong verbal and written communication skills
• Intermediate knowledge level of Microsoft Office products
• Requires individuals to work successfully within a team environment and inter‑departmentally to ensure service levels, group and individual metrics are met
• Proven analytical problem solving skills and basic math skills required
• Ability to multitask and excel in a fast paced environment
• Strong ability to prioritize, with excellent time management skills
• Successful utilization of systems: SalesForce, Unified Desktop, Leasewave
• We are providing the anticipated rate for this role: $18.16 - $27.19 hourly

Company Overview

About our Company - Canon Financial Services, Inc. (CFS) is a wholly‑owned subsidiary of Canon U.S.A., Inc. Canon U.S.A., Inc., is a leading provider of consumer, business‑to‑business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $30.3 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2022† and is one of Fortune Magazine's World's Most Admired Companies in 2022. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. For media inquiries, please contact [e-mail]. † Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon Financial Services offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Workstyle Description

Hybrid - This position offers a hybrid work schedule requiring you to be in the office Wednesdays and Thursdays and an option to work from home the remainder of the week (unless a specific business need arises requiring in‑office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.