Representative, Client Services

Archway-Marketing-Service; Norcross (GA); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Life insurance

AD&D

Disability insurance

PTO

401(k) matching

Employee assistance program

Travel assistance

Employee discounts

Job summary

Advatix, Inc. in Norcross, GA is seeking a Client Services Representative to support Fortune 500 clients and oversee day-to-day project needs.

Reporting to the Client Services Manager, you will coordinate requests and serve as the main contact for print and location launch events with strong calendar management. This high-touch role requires attention to detail, a print background, and the ability to work with cross-functional teams to ensure timely, high-quality execution.

Qualifications

• Bachelor’s or advanced degree required or equivalent work experience.
• Knowledge of print substrates and materials (paper stocks, laminates, finishes).
• Ability to build and deepen relationships with senior-level client contacts.
• Track record of exceeding relationship management objectives.
• Strong business acumen, judgment and decision-making.
• Ability to manage multiple tasks with tight deadlines in a changing environment.
• Understanding of Retail Grand Openings is preferred.
• Ability to travel up to 5% and to be on site at the Atlanta facility up to 25%.

Responsibilities

• Execute defined tasks for specific client requirements and ensure service obligations are met.
• Act as a consultative extension of the client, coordinating with internal teams as needed.
• Provide recommendations on projects, campaigns, and program execution.
• Assist onboarding tasks per client requirements.
• Identify cross-sell opportunities and communicate with the Client Services Manager to drive revenue growth.
• Identify client health risks and coordinate with other departments to resolve them.
• Monitor monthly financial variances and report them.
• Quality check invoices to ensure services are accounted for.
• Handle other duties as assigned.

Skills

Relationship management

Calendar management

Print substrates knowledge

Project coordination

MS Office

Education

Bachelor’s or advanced degree

Tools

MS Office

Job description

Shift:Monday to Friday; 8:30 AM to 5:00 PM EST

Location: Hybrid Role, Virtual & Onsite at our Norcross, Atlanta facility

• Life, AD&D, short and long term disability insurance
• Generous paid time off (PTO)
• Recognition programs and service awards
• 401 (k) with a company match
• Employee assistance program, including identity theft protection and travel assistance
• Employee discount programs

Primary Objective of Position:

Our client is seeking a Client Services Representative to join their growing team. Reporting to the Client Services Manager, the Client Services Representative will be responsible for duties surrounding larger Fortune 500 clients and the ownership of smaller clients. The Client Services Representative supports their clients by handling the day-to-day project-based requirements of the client’s business to ensure a high level of quality execution and communicating and coordinating all the client's requests. T his position will provide regular work direction to the Client Support Team and is also responsible for communication and coordination of client requests

This person will be the sole contact for the marketing print and location launch events. The ideal candidate would be detail oriented, organized and have strong calendar management and a print background. This role is high touch and will require a candidate with an understanding of the business and the impact their role has on a retailer and its end user.

Major Areas of Performance:

• Execute defined tasks related to specific client requirements, ensure client service obligations and program specifications sold to the client are attained
• Serve as a consultative extension of the client to provide recommendations on project, campaign, and program execution by facilitating with internal Archway cross-functional departments, as needed
• Apply working knowledge of print substrates and materials to provide clients with informed recommendations that align with their budget, timeline, and end-use requirements.
• Execute and support defined tasks for onboarding as defined in client requirements
• Identify new opportunities with clients and communicate effectively with the Client Services Manager to drive additional profitable revenue growth
• Identify client health risks and provide recommended solutions with the coordination of other departments
• Proactively identify and report monthly financial variances as they occur
• Quality check invoices to ensure all services are accounted for
• All other duties as assigned

Qualifications Required:

• Bachelor’s or advanced degree, preferably in business, or equivalent work experience
• Working knowledge of print substrates and materials (e.g., paper stocks, laminates, specialty finishes)
• Ability to develop, maintain, and deepen relationships with senior-level client contacts
• Track record of exceeding relationship management objectives
• Proven business acumen, judgment, and decision-making skills
• Ability to prioritize and manage multiple tasks with sensitive deadlines and a changing environment
• Understand the Retail world- Grand Openings experience ideal
• Look at SKUs for standard stocks and based on the trends of the inventory levels to ensure a successful Grand Opening for retail stores- what material are they missing and find them to launch on time
• Record of success as a self-starter who can work independently and in a team environment
• Strategic thinker with an analytical aptitude and the ability to manage detailed project requirements
• Proficient in MS Office suite and ability to learn new systems
• Aptitude for interpreting contracts and legal documents
• Ability to travel independently up to 5% or as may be required
• Ability to be on site at our Atlanta facility up to 25% or as may be required

Advatix®, Inc. is committed to an inclusive workplace that does not discriminate against race,nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, orgender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOCEmployer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.