Representative Client Service I Neurosurgery Clinic | Full-Time | Days

UF Health; Jacksonville (FL); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

UF Health in Jacksonville seeks an administrative assistant to provide efficient, accurate, and professional administrative and patient-facing support in the outpatient setting. The role includes scheduling, patient intake, registration, billing documentation, and coordinating care with the healthcare team.

Qualifications include a high school diploma or GED, 1+ year experience with third-party payors, and strong English communication.

Qualifications

• High school diploma or GED required.
• 1+ year experience with third-party payors.
• Experience handling patient demographics and healthcare-related computer systems.
• Strong attention to detail and accuracy.
• Excellent verbal communication in English.
• Basic arithmetic and cashiering experience.

Responsibilities

• Schedule and coordinate patient appointments per department/provider needs.
• Interview patients to verify demographics, insurance, and financial information.
• Register patients and perform all required registration functions.
• Obtain signatures and documentation for billing/insurance.
• Enter and order laboratory/diagnostic tests in the computer system as directed by physicians.
• Complete end-of-day patient disposition and compile department statistics.
• Greet patients on arrival and direct them appropriately.
• Answer and route incoming calls professionally.
• Serve as liaison among patients, nurses, physicians, and staff to coordinate care.
• Provide exceptional customer service in a welcoming environment.
• Maintain patient confidentiality per policies and regulations.

Job description

Overview

Reports directly to the designated immediate manager for the assigned practice or outpatient department. Responsible for providing efficient, accurate, and professional administrative and patient-facing support.

Responsibilities

• Schedule and coordinate patient appointments in accordance with department and provider requirements.
• Interview patients to obtain and verify accurate demographic, insurance, and financial information.
• Register patients and perform all required patient registration functions.
• Obtain necessary patient signatures, authorizations, and documentation required for billing and insurance purposes.
• Enter and order laboratory and other diagnostic tests through the appropriate computer system as directed by physicians.
• Complete end-of-day patient disposition activities and compile required patient and departmental statistics.
• Greet patients upon arrival and notify appropriate staff of their arrival.
• Answer and direct incoming telephone calls for the assigned practice or department in a professional and courteous manner.
• Serve as a liaison between patients, nurses, physicians, and other healthcare team members to facilitate effective communication and coordination of care.
• Provide exceptional customer service and maintain a welcoming, professional environment for all patients, families, visitors, and staff.
• Maintain confidentiality and handle patient information in accordance with applicable policies and regulations.

Required Education

• High school diploma or GED required.

Required Skills And Qualifications

• Excellent decision-making skills, initiative, and sound judgment.
• Strong attention to detail and accuracy.
• Excellent verbal communication skills in English.
• Basic arithmetic skills necessary to perform cashiering and financial transactions accurately.
• Previous data entry experience required.
• Ability to prioritize tasks, manage multiple responsibilities, and organize workflow effectively.
• Ability to remain professional and provide exceptional customer service when handling stressful or challenging situations.
• Proficiency with computer systems for data entry and reviewing patient demographic information.

Required Experience

• Minimum of one (1) year of experience working with third-party payors.

Preferred Experience

• Up to four (4) years of clerical or customer service experience, preferably in a healthcare-related environment.
• Experience working with patient demographic information and healthcare-related computer systems.

Preferred Licensure/Certifications

• Knowledge of ICD-9 and CPT coding preferred.
• Completion of a medical terminology course is preferred but not required.

Age Of Patients Served

All age groups.