Representante de atención al cliente de Personal Lines

The L. N. Davis Company; Waynesville (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Professional development

Job stability

Job summary

The L. N. Davis Company is seeking a Personal Lines CSR in North Carolina to maintain solid customer relationships by handling personal lines insurance inquiries with speed and professionalism.

You will interact daily with customers, carriers, and staff while performing service and marketing tasks. Qualified candidates hold a state insurance license and have at least two years in personal lines account management, plus a Bachelor's degree or equivalent experience.

Qualifications

• Experience handling personal lines insurance inquiries and service
• Strong customer focus and communication skills
• Ability to pre-qualify prospects, gather data, and present options
• Knowledge of insurance products, underwriting, and rating procedures
• Comfort with solving complex problems and exceeding customer expectations

Responsibilities

• Answer calls and correspondence about new or existing policies and service claims
• Assist with pre-qualifying prospects, gathering data, researching options, and binding new coverage
• Schedule client calls to review policies, adjust limits, and renewals
• Provide product information, quote new business, process renewals or cancellations
• Identify opportunities to increase coverage or cross-sell during service contacts
• Resolve issues by clarifying concerns, determining causes, and implementing solutions
• Maintain records of customer interactions in the agency management system

Skills

Customer service

Communication skills

Phone etiquette

Time management

Multi-tasking

Attention to detail

Problem solving

Technology proficiency

Education

Bachelor’s degree or equivalent

Tools

Agency management system

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Competitive salary

Job Description

The Personal Lines CSR at L.N. Davis Company is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Benefits/Perks

• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Responsibilities

• Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail.
• Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
• Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
• Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
• Actively solicit increases in coverage or rounding out accounts at every service contact.
• Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system

Qualifications

• Hold the insurance license required by your state and have a minimum of two years personal lines insurance account management experience as well as hold a Bachelor’s Degree or comparable work experience.
• Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
• Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as possess excellent math and reading skills to accurately perform simple calculations.
• Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
• Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
• Technology and Computer proficiency including agency management systems.