Personal Lines Customer Service Representative

The L. N. Davis Company; Waynesville (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Professional Development

Job Stability in a growing industry

Job summary

L.N. Davis Company is seeking a Personal Lines CSR to maintain strong client relationships and handle policy inquiries with speed and professionalism. You will interact with customers, carriers, and colleagues while performing service and marketing tasks.

The role requires an insurance license and at least two years of personal lines experience, plus solid communication and math skills. This position offers growth in a stable, expanding industry.

Qualifications

• Hold a state license and have 2+ years of personal lines experience.
• Bachelor’s degree or comparable work experience.
• Strong communication and math skills for accuracy.
• Ability to handle difficult calls and multi-task effectively.
• Attention to detail and time management skills.
• Proficient with agency management systems.

Responsibilities

• Answer customer calls and correspondence about policies and service all claims; handle administrative duties.
• Pre-qualify prospects, gather data, present options, bind new coverage, and negotiate with carriers.
• Set appointments to review policies, adjust liability, explore needs, and bind renewals.
• Provide product information, quote new business, process renewals or cancellations, take payments.
• Actively seek coverage increases at every service contact.
• Resolve issues by clarifying concerns, identifying solutions, and expediting fixes.
• Maintain records of interactions in the agency management system.

Skills

Customer service

Phone etiquette

Strong communication

Math skills

Education

Bachelor’s degree or comparable work experience

Tools

Agency management systems

Job description

Job Description

The Personal Lines CSR at L.N. Davis Company is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Benefits/Perks

• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Responsibilities

• Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail.
• Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
• Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
• Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
• Actively solicit increases in coverage or rounding out accounts at every service contact.
• Resolve product or service issues by clarifying the customer\'s concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system

Qualifications

• Hold the insurance license required by your state and have a minimum of two years personal lines insurance account management experience as well as hold a Bachelor’s Degree or comparable work experience.
• Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
• Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as possess excellent math and reading skills to accurately perform simple calculations.
• Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
• Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
• Technology and Computer proficiency including agency management systems.