Representante de atención al cliente bilingüe

CCF Family of Brands; Culver City (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

On-the-job training

Training LMS access

Cross-brand opportunities

Educational reimbursement

Medical insurance options

401(k) and Roth 401(k)

Life and AD&D insurance

Employee assistance program

Discount marketplace

Paid time off

Job summary

Speedy Cash busca Representante de atención al cliente bilingüe en Culver City, CA. Si hablas español, tu voz tiene poder para ayudar a la comunidad a acceder a soluciones financieras y a realizar transacciones como cobro de cheques, envío de dinero y pagos, mientras brindas un excelente servicio.

Este puesto de nivel inicial incluye entrenamiento práctico, desarrollo profesional y oportunidades de crecimiento dentro de una empresa en crecimiento.

Qualifications

• Bilingüe en español e inglés para atender a clientes
• Experiencia en servicio al cliente es valorada
• Capacidad de mantener precisión en transacciones con POS

Responsibilities

• Conectar con clientes para fomentar relaciones duraderas
• Validar y procesar transacciones con precisión
• Ofrecer servicios financieros personalizados
• Ingresar y mantener información de clientes en el POS
• Participar en campañas de llamadas diarias
• Asistir en cuentas y cobros cuando sea necesario
• Participar en eventos en tienda y actividades comunitarias

Skills

Bilingual Spanish-English

Customer service

POS system

Communication

Tools

POS system

Job description

Representante de atención al cliente bilingüe — Speedy Cash — Culver City, CA

¿Habla español? ¡Tu voz tiene poder aquí! Solicite hoy y crezca con nosotros.

Como representante de atención al cliente (CSR por sus siglas en inglés), ayudará a las personas de su comunidad a acceder a las soluciones financieras que necesitan, justo cuando más lo necesitan. Tendrá un papel importante en nuestro ambiente de trabajo dinámico rápido estableciendo conexiones con nuestra variada base de clientes y ayudando con transacciones como cobro de cheques, envío de dinero y pagos, mientras brinda un excelente servicio al cliente.

Muchos de nuestros ejecutivos iniciaron sus carreras en este dinámico puesto de nivel inicial, por lo que puede estar seguro de que se le ofrecerá capacitación práctica, entrenamiento y desarrollo, ya que invertimos en su éxito a largo plazo. Si está buscando una oportunidad para progresar en una empresa en crecimiento enfocada en ayudar a las personas, ¡siga leyendo!

What We Offer

Compensation

The hourly wage for the position is $21.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

Benefits & Perks

• Paid on-the-job training and a comprehensive new hire program.

• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.

• Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.

• Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.

• Performance-based career advancement.

• Educational Reimbursement Program.

• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).

• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.

• Company-Sponsored Life and AD&D Insurance.

• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.

• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.

• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.

• Paid time off that grows with you, starting with 12 days in your first year.

• A relaxed, business casual dress code that includes jeans and sneakers!

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

What You’ll Do - Essential Duties and Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.

• Review, validate, and process customer transactions with accuracy.

• Maximize customer success by offering personalized financial services that fit their lifestyle.

• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.

• Build new business by completing daily call campaigns.

• Assist in customer account management and collections by accepting payments and managing customer appointments.

• Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events.

• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.

• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.

• Uphold compliance with Company policies and procedures, and all relevant local,