Representante de atención al cliente bilingüe

Community Choice Financial Family of Brands; California; On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

On-the-job training

Learning platform access

Cross-brand training

Key Holder program

Career advancement

Educational reimbursement

Medical insurance options

401(k) with company match

Life and AD&D insurance

Voluntary benefits

Mental health resources

Discount marketplace

Paid time off 12 days

Casual dress code

Job summary

Speedy Cash Culver City, CA busca un Representante de Atención al Cliente bilingüe para ayudar a la comunidad a acceder a soluciones financieras y realizar transacciones con precisión. Se ofrece capacitación inicial y desarrollo a largo plazo dentro de una empresa en crecimiento.

El puesto requiere interacción con clientes en español e inglés, atención al detalle y capacidad para trabajar en un entorno dinámico. Se trabajará presencialmente con horario completo, incluyendo fines de semana.

Qualifications

• Bilingual (español/inglés) imprescindible para conectar y generar confianza con clientes y la comunidad.
• Un diploma de secundaria o equivalente.
• Excelentes habilidades verbales y escritas de comunicación, y una actitud profesional.
• Gran atención a los detalles.
• Competencia en el uso de teléfono, sistema POS, Microsoft Office y otros sistemas.
• Debe tener al menos 18 años.
• Verificación de antecedentes requerida.
• Capacidad para cumplir con las demandas físicas del puesto (de pie la mayor parte del tiempo, levantar hasta 25 libras).
• Experiencia en manejo de efectivo y caja es deseable.
• Licencia de conducir válida, seguro de auto y vehículo personal para usar durante la jornada (miles compensados).

Responsibilities

• Conectar con clientes para cultivar relaciones duraderas que generen negocio repetido.
• Revisar, validar y procesar transacciones de clientes con precisión.
• Maximizar el éxito del cliente al ofrecer servicios financieros personalizados.
• Introducir y mantener información del cliente con precisión en un sistema POS.
• Generar nuevos negocios mediante campañas diarias de llamadas.
• Asistir en la gestión de cuentas y cobranzas aceptando pagos y gestionando citas.
• Realizar tareas fuera de la oficina cuando corresponda (tasas en el lugar, recados, marketing externo).
• Mantener la apariencia y limpieza de la tienda para mejorar la experiencia del cliente.
• Cumplir con procedimientos de apertura/cierre y manejo de caja.
• Cumplir políticas de la empresa y leyes aplicables.
• Participar en entrenamiento continuo y estar al día de cambios de producto.
• Trabajar de forma eficiente en un entorno dinámico y alcanzar estándares de rendimiento.
• Realizar tareas adicionales según dirección.

Skills

Bilingual Spanish/English

High school diploma

Communication skills

Attention to detail

Phone usage

MS Office

18+ years

Background check

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Your Opportunity

Representante de atención al cliente bilingüeSpeedy CashCulver City, CA

¿Habla español? ¡Tu voz tiene poder aquí! Solicite hoy y crezca con nosotros.

Su oportunidad

Como representante de atención al cliente (CSR por sus siglas en inglés), ayudará a las personas de su comunidad a acceder a las soluciones financieras que necesitan, justo cuando más lo necesitan. Tendrá un papel importante en nuestro ambiente de trabajo dinámico rápido estableciendo conexiones con nuestra variada base de clientes y ayudando con transacciones como cobro de cheques, envío de dinero y pagos, mientras brinda un excelente servicio al cliente.

Muchos de nuestros ejecutivos iniciaron sus carreras en este dinámico puesto de nivel inicial, por lo que puede estar seguro de que se le ofrecerá capacitación práctica, entrenamiento y desarrollo, ya que invertimos en su éxito a largo plazo. Si está buscando una oportunidad para progresar en una empresa en crecimiento enfocada en ayudar a las personas, ¡siga leyendo!

What We Offer

Compensation

The hourly wage for the position is$21.00per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

Benefits& Perks*

• Paid on-the-job training and a comprehensive new hire program.

• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.

• Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.

• Enrollment in a Key Holder Program designed toestablishand enhance leadership potential for promotion.

• Performance-based career advancement.

• Educational Reimbursement Program.

• Multiple coverage choices for medical insurance, allincludetelemedicine and medical spending accountoptions(HSA/FSA).

• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.

• Company-Sponsored Life and AD&D Insurance.

• Basic and EnhancedVoluntary benefitsso you may choose the right coverage at the right price for you and your family.Plansincludedental, vision, short-term and long-term disability plans,supplemental life and AD&D insurance,accident, criticalillness, hospitalindemnity,ID theft protection, legal services program,and pet insurance.

• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.

• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.

• Paidtimeoffthat grows with you, starting with12 daysin your first year.

• A relaxed, business casual dress code that includes jeans and sneakers!

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governingplandocuments which should be consulted foradditionaldetails and eligibility requirements.

What You’ll Do - Essential Duties and Responsibilities

• Connectwith customers to cultivate lasting relationships that drive repeat business.

• Review,validate, and process customer transactions with accuracy.

• Maximize customer success by offering personalized financial services that fit their lifestyle.

• Enter andmaintaincustomer information with precision and integrity into a Point of Sale (POS) system.

• Build newbusinessby completing daily call campaigns.

• Assistin customer account management and collections by accepting payments and managing customer appointments.

• Perform duties outside of the office, where applicable, includingon sitevehicle appraisals, store errands, and external marketing.Participate inin-store and community events.

• Maintain internal and external store appearance and meet cleanliness standards to enhancecustomerexperience.

• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cashdrawer, as needed.

• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.

• Engage in ongoing training and stay current on product and process changes.

• Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.

• Conductadditionaltasks as directed by leadership.

• Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum,40 hoursperweek.**

**Store hours, schedules, and/or the minimum number of hoursrequiredfor this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiteraboutthe most up-to-date requirements.

What We’re Looking For – Qualifications and Skills

• En este puesto, hablar español es esencial para conectar y crear confianza con nuestros clientes y la comunidad. Se requiere ser bilingüe (español/inglés).

• A high school diploma or equivalent.

• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.

• Meticulous attention to detail and ability to accurately enter data.

• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.

• Must be at least 18 years of age (19 in Alabama).

• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.

• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Nice to Haves– Preferred Qualifications and Skills

• Experience incheckcashing, document verification,and/ormoney order processing.

• Priorcashhandling, cash drawer/vault management experience.

• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).

Workplace Awards & Recognition

Weare honored to be recognized as a Military Friendly Employerand Military Friendly Spouse Employerforfour consecutive yearsand have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024,and 2025.Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.

Our Purpose

The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide ourcustomers, Team Members, andcommunities the Power of Choice with over 10 brands represented inmore than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states.Community Choice Financial® Family of Brandsis steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

Thinkyou’llthrive here?Learn more athttps://www.ccffamilyofbrands.com/explore-careers

The informationcontainedhereinis not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilitiesrequiredto do the job. The Company may, at its discretion, revise the job description at any time, andadditionalfunctions and requirements may be assigned by supervisors asdeemedappropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standardsrequiredto successfully perform the position.

Community Choice Financial® Family of Brands, including its subsidiaries and affiliates, (the “Company”) uses artificial intelligence (“AI”) tools toassistin its recruitment and hiring process. Read the AI Use Consent and Acknowledgement for more information.

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only.

The Community Choice Financial® Family of Brands is committed to providing