Representante de Atención al Cliente / Especialista en Relaciones con el Cliente

Safeguard; Sharon (MA); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Paid time off

Training & development

Job summary

Safeguard is seeking a Customer Service Representative to join our Customer Service team. Delivering the best customer experience starts with you. This full-time role focuses on delivering customer support and order entry assistance while helping the team exceed customer expectations.

Requirements include two+ years in customer service or inside sales, strong MS Outlook/Word/Excel skills, and excellent multitasking and time-management abilities.

Qualifications

• Two or more years of customer service and/or inside sales experience.
• Proficiency in Microsoft Outlook, Word and Excel.
• Strong interpersonal, organizational, communications and problem-solving skills.
• Excellent time management and ability to multitask and prioritize work.

Responsibilities

• Field telephone calls and monitor emails to deliver timely responses.
• Provide accurate and timely order entry, product research and price quoting.
• Promote profitable repeat retention, add-on business and referrals.
• Provide accounting support and maintain filing systems; perform office support tasks.

Skills

Customer service

Inside sales

Interpersonal skills

Time management

Multitasking

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Safeguard is seeking a Customer Service Representative to work with our Customer Service team. Delivering the best customer experience starts with you. Make a difference and join Safeguard, a proven industry leader in helping people find the solutions needed to manage, market and grow their business. As a Customer Service Representative for Safeguard, your ability to listen, understand and solve problems to daily business challenges will prove vital in acquiring and keeping customers coming back.

If you are passionate, self-motivated and know how to work within an existing framework, Safeguard could turn your diverse background, people skills and need for excitement into a great opportunity. With supervision in a fast-paced detailed environment, this full-time position is accountable for delivering customer support and order entry assistance to our Customer Service team, working together to exceed customer expectations.

Benefits:

• 401(k)
• 401(k) matching
• Paid time off
• Training & development

Company Overview

Since 1956, Safeguard and our local distributorship have provided small businesses with the right products, services and solutions to achieve growth in this ever-changing economic environment. Safeguard offers a comprehensive line of printing, promotional and apparel products as well as a full suite of creative services to help our customers manage and market their business.

As a Customer Service Representative, your essential job functions will include:

• Fielding telephone calls and monitoring emails
• Ensuring quality customer service to build loyalty and trust
• Providing accurate and timely order entry, product research & price quoting
• Promoting profitable repeat retention, add-on business and referrals
• Providing Accounting support and maintaining filing systems
• Copying, scanning, faxing and other office related support

Requirements & Qualifications

• Two or more years of customer service and/or inside sales experience required
• Excellent computer skills, including a high degree of proficiency in Microsoft Outlook, Word and Excel
• Strong interpersonal, organizational, communications and problem-solving skills
• Excellent time management skills and ability to multitask and prioritize work

Compensation

$45k-$48k base salary plus competitive commission structure; base salary commensurate with experience

Benefits

• Paid time off
• Retirement Plan available