Repossession Ops Lead: Field & Client Liaison

Sun West Recovery, Inc.; Punta Gorda (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Referral program

Leadership growth opportunities

Job summary

Sun West Recovery, Inc. is seeking a high-energy Repossession Case Manager to work from our Punta Gorda, Florida office. You will locate vehicles, support field agents, communicate with clients, and route daily recovery activity to grow our local caseload.

You must be organized, relentless, and able to manage multiple accounts with quick decisions. You will report to ownership and help drive daily performance in a fast-paced, team-driven environment with competitive salary, benefits, and growth

Qualifications

• Experience in repossession operations, skip tracing, asset recovery, or dispatch.
• Strong communication with clients and field agents.
• Ability to manage multiple accounts and priorities with organization.

Responsibilities

• Skip trace active repossession accounts to locate vehicles and verify debtor/address/asset information.
• Work with clients to manage repossession accounts, provide updates, and support recovery efforts.
• Assist with client development and growth of local client caseload through strong communication and relationship-building.
• Coordinate with local field repossession team to locate vehicles and support daily activity.
• Route and prioritize daily assignments for field agents based on location, urgency, workload, and recovery potential.
• Monitor active accounts and ensure timely updates are entered into company systems.
• Communicate with field agents to assist with leads, updates, escalations, and movement of assignments.
• Identify high-priority accounts and opportunities to improve recovery performance.
• Provide clients with professional and timely updates regarding status and activity.
• Support leadership with daily operations, performance tracking, and local market growth.

Skills

Repossession ops

Skip tracing

Client development

Fleet coordination

Sales / client relations

Job description

Sun West Recovery, Inc. is seeking a high-energy Repossession Case Manager to work from our Punta Gorda, Florida office. You will locate vehicles, support field agents, communicate with clients, and route daily recovery activity to grow our local caseload.

You must be organized, relentless, and able to manage multiple accounts with quick decisions. You will report to ownership and help drive daily performance in a fast-paced, team-driven environment with competitive salary, benefits, and growth