Repossession Case Manager

Sun West Recovery, Inc.; Punta Gorda (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Referral program

Leadership growth opportunities

Job summary

Sun West Recovery, Inc. is seeking a high-energy Repossession Case Manager to work from our Punta Gorda, Florida office. You will locate vehicles, support field agents, communicate with clients, and route daily recovery activity to grow our local caseload.

You must be organized, relentless, and able to manage multiple accounts with quick decisions. You will report to ownership and help drive daily performance in a fast-paced, team-driven environment with competitive salary, benefits, and growth

Qualifications

• Experience in repossession operations, skip tracing, asset recovery, or dispatch.
• Strong communication with clients and field agents.
• Ability to manage multiple accounts and priorities with organization.

Responsibilities

• Skip trace active repossession accounts to locate vehicles and verify debtor/address/asset information.
• Work with clients to manage repossession accounts, provide updates, and support recovery efforts.
• Assist with client development and growth of local client caseload through strong communication and relationship-building.
• Coordinate with local field repossession team to locate vehicles and support daily activity.
• Route and prioritize daily assignments for field agents based on location, urgency, workload, and recovery potential.
• Monitor active accounts and ensure timely updates are entered into company systems.
• Communicate with field agents to assist with leads, updates, escalations, and movement of assignments.
• Identify high-priority accounts and opportunities to improve recovery performance.
• Provide clients with professional and timely updates regarding status and activity.
• Support leadership with daily operations, performance tracking, and local market growth.

Skills

Repossession ops

Skip tracing

Client development

Fleet coordination

Sales / client relations

Job description

About the Role

Sun West Recovery, a sister company of National Asset Recovery Specialists, Inc., is seeking a high-energy, competitive, and driven Repossession Case Manager to work out of our Punta Gorda, Florida office.

This is not a slow desk job. This is a fast-paced, hands-on operations role for someone who wants to be directly involved in locating vehicles, supporting field agents, communicating with clients, routing daily recovery activity, and helping grow our local caseload. The right candidate will be self-motivated, organized, relentless, and comfortable taking ownership. This person will report directly to the owners and will play a key role in helping drive daily recovery performance for our Florida operation.

Key Responsibilities

• Skip trace active repossession accounts to help locate vehicles and verify debtor, address, employment, and asset information.
• Work directly with clients to manage repossession accounts, provide updates, and support recovery efforts.
• Assist with client development and help grow the local client caseload through strong communication, follow-up, and relationship-building skills.
• Coordinate with the local field repossession team to help locate vehicles and support daily recovery activity.
• Route and prioritize daily assignments for local field agents based on location, urgency, workload, and recovery potential.
• Monitor active repossession accounts and ensure timely updates are entered into company systems.
• Communicate with field agents throughout the day to assist with leads, updates, escalations, and assignment movement.
• Help identify high-priority accounts, hot leads, and opportunities to improve recovery performance.
• Provide clients with professional and timely updates regarding account status and field activity.
• Support a competitive, accountable, and team-focused recovery environment.
• Assist ownership with daily operational needs, performance tracking, and local market growth.

What We’re Looking For

• High-energy, motivated, and competitive.
• Relentless when it comes to finding information and getting results.
• Comfortable working in a fast-paced recovery environment.
• A strong communicator with both clients and field agents.
• Organized and able to manage multiple accounts, tasks, and priorities at once.
• Confident making quick decisions and keeping operations moving.
• A natural leader who can help motivate and direct field activity.
• Professional, dependable, and accountable.
• Comfortable reporting directly to company ownership.
• Driven to help grow the business and improve daily performance.

Ideal Experience

• Repossession operations, skip tracing, asset recovery, or dispatch experience.
• Private investigations, collections, finance-related recovery, or client account management experience.
• Logistics, routing, fleet coordination, military, law enforcement, or structured operations experience.
• Sales, client development, or business development experience is a plus.

Why This Role Matters

• More accurate vehicle location efforts.
• Better daily routing for field agents.
• Faster and more professional client updates.
• Stronger communication between the office and field team.
• Improved recovery performance and local market growth.
• A competitive, accountable, and results-driven team culture.

What We Offer

• Competitive salary.
• $55,000–$75,000+ per year, including base salary and performance bonuses
• Full-time, stable position.
• Paid time off.
• Health insurance.
• 401(k) matching.
• Opportunity to grow into a larger operations leadership role.
• Direct access to company ownership.
• A fast-moving, team-driven environment where results matter.

Schedule

Full-time position, Monday through Friday, 8am to 5pm, based out of our Punta Gorda, Florida office. This role is designed for someone who wants to be involved in daily operations, client communication, and field recovery performance.

About Sun West Recovery

Sun West Recovery is a professional asset recovery company serving the Southwest Florida market. We work with clients, lenders, and field recovery teams to locate and recover collateral in a compliant, efficient, and professional manner.

We are growing our Florida operation and looking for someone who wants to be part of that growth.

Apply Today

If you are competitive, organized, confident, and motivated by results, we want to talk to you. This is a great opportunity for someone who wants more than just a job. We are looking for someone who wants to help build, grow, and lead daily recovery operations in the Punta Gorda market.

Benefits

• 401(k) matching
• Health insurance
• Paid time off
• Referral program

Work Location: In person

Requirements

• High-energy, motivated, and competitive mindset
• Strong organizational and multitasking skills
• Excellent written and verbal communication skills
• Ability to work in a fast-paced, high-volume operations environment
• Strong attention to detail and accountability
• Comfortable making quick decisions and managing priorities
• Ability to work directly with ownership and take direction
• Experience in repossession, skip tracing, collections, dispatch, or asset recovery preferred
• Background in logistics, fleet coordination, investigations, military, law enforcement, or structured operations is a plus
• Sales or client relationship experience is beneficial
• Must be dependable, professional, and results-driven