Reporting & Product Analyst

Chris Baily; New York (NY); On-site; USD 100,000 - 166,000; Full time

Job summary

Fiserv is a global leader in Fintech, seeking a Reporting & Product Analyst to design dashboards and deliver automated reports. You will validate data quality, analyze user behavior, and support cross‑functional teams with data‑driven insights.

Role requires 4+ years in product analytics or BI, strong SQL, and experience with Looker/Tableau/Power BI, GA4, and event-based tools. On-site role with NY presence and competitive salary.

Qualifications

• 4+ years of professional experience in product analytics, business intelligence, or reporting analyst roles within a software, SaaS, or tech-driven organization.
• Advanced proficiency in SQL (complex joins, CTEs, window functions) for querying large relational databases.
• BI & Data Visualization: Hands‑on experience building and publishing production-level dashboards using Looker, Tableau, Power BI, or similar platforms.
• Product Analytics Tools: Experience with event‑based tracking platforms such as Amplitude, Mixpanel, Heap, or GA4.
• Strong verbal and written communication skills with the ability to present data insights clearly to non‑technical stakeholders.
• Bachelor’s degree in Business Analytics, Computer Science, Statistics, Finance, Information Systems, or related field.

Responsibilities

• Dashboard Development: design, build, and maintain automated dashboards and self-serve reports.
• Automated Data Delivery: schedule weekly, monthly, and quarterly product performance reports.
• Data Quality & Governance: audit and validate reporting pipelines for data integrity and consistent metrics.
• User Behavior Analysis: analyze end-to-end journeys, feature utilization, and funnel drop-offs.
• Experimentation & Launch Tracking: setup tracking specs and analyze pre/post-launch performance or A/B results.
• Ad‑Hoc Analysis: conduct deep-dive data investigations to answer critical product questions.

Skills

Communication

Data analysis

Problem solving

Education

Bachelor's degree in Business Analytics, Computer Science, Statistics, Finance, Information Systems, or related field

Tools

SQL

Looker

Tableau

Power BI

Amplitude

Mixpanel

GA4

Python

R

Jira

Confluence

Snowflake

BigQuery

Databricks

Job description

Calling all innovators - find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Reporting & Product Analyst

What you will do:

• Reporting & Business Intelligence
  • Dashboard Development: Design, build, and maintain automated dashboards and self-serve reporting models in BI tools (e.g., Tableau, Power BI, Looker) to track key performance indicators (KPIs) such as adoption, engagement, retention, and conversion.
  • Automated Data Delivery: Standardize and schedule weekly, monthly, and quarterly product performance reports for leadership and cross-functional teams.
  • Data Quality & Governance: Audit and validate reporting pipelines to ensure data integrity, consistent metric definitions, and accurate tracking across systems.
• Product Analytics & Insights
  • User Behavior Analysis: Analyze end-to-end user journeys, feature utilization, and funnel drop-offs using quantitative techniques (cohort analysis, segmentation, session tracking).
  • Experimentation & Launch Tracking: Help establish baseline metrics for new feature releases, set up tracking specs, and analyze pre/post-launch performance or A/B test results.
  • Ad-Hoc Analysis: Conduct deep-dive data investigations to answer pressing product questions, uncover root causes of unexpected metric spikes/drops, and identify growth or UX improvement opportunities.
• Cross-Functional Collaboration
  • Stakeholder Enablement: Partner with Product Managers to translate business goals into measurable framework goals (e.g., OKRs) and define tracking requirements for development teams.
  • Data Literacy: Train non-technical stakeholders on how to interpret dashboards and leverage self-serve analytics tools for daily decision-making.

What you need to have:

• Experience: 4+ years of professional experience in product analytics, business intelligence, or reporting analyst roles within a software, SaaS, or tech-driven organization.
• Data & Querying Skills: Advanced proficiency in SQL (complex joins, CTEs, window functions) for querying large relational databases.
• BI & Data Visualization: Hands‑on experience building and publishing production-level dashboards using Looker, Tableau, Power BI, or similar analytics platforms.
• Product Analytics Tools: Experience using event‑based tracking platforms such as Amplitude, Mixpanel, Heap, or Google Analytics 4 (GA4).
• Communication: Strong verbal and written communication skills with a proven ability to present complex data insights clearly to non‑technical stakeholders.
• Education: Bachelor’s degree in Business Analytics, Computer Science, Statistics, Finance, Information Systems, or a related field.

Preferred Qualifications:

• Programming Languages: Working knowledge of Python or R for statistical analysis, data manipulation, or automated scripting.
• Agile & Workflow Tools: Familiarity with Agile software development practices and tracking tools like Jira and Confluence.
• Data Warehouse Knowledge: Experience working with modern cloud data warehouses like Snowflake, BigQuery, or Databricks.

How you’ll work:

This role is on-site Monday through Friday. Fiserv considers in‑person collaboration to be an essential part of this role as in‑person office experiences help you with your overall onboarding experience and leads to stronger productivity. This role requires use of a computer and audio equipment.

Visa Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Salary Range:

$100,000.00 - $165,600.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [e-mail]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Location:

New York, New York; Alpharetta, Georgia; Berkeley Heights, New Jersey

Employment Type:

Full time