Replacement Accts Rep

Hertz; Oklahoma City (OK); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Discounts on Hertz rates

Paid time off

Health, dental & vision plans

401(k) employer matching

Parental leave & adoption assistance

Employee assistance program

Educational reimbursement & discounts

Voluntary insurance programs

Job summary

Hertz is seeking an Account Representative to serve as the direct liaison between Hertz Rental Car and fleet partners. The role centers on account management, revenue growth, and expanding market share, operating within a team focused on delivering premier service.

Ideal candidates will have strong communication, organizational, and decision-making skills, with experience using Hertz systems and MS Office. A Bachelor’s degree is preferred but not required; ability to collaborate across functions

Qualifications

• Bachelor’s degree preferred, but not required.
• Strong verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Demonstrated decision-making and problem-solving abilities.

Responsibilities

• Develop knowledge of rental and fleet operating systems.
• Support fleet account managers using critical thinking.
• Improve training through new hire trainings with fleet account.
• Provide premier service to internal and external customers.
• Support fleet partners through lifecycle from reservation to invoice.
• Develop and implement processes to streamline tasks and increase efficiencies.
• Communicate with VP and C-Level executives within the client’s organization.

Skills

Customer service

Communication skills

Organizational skills

Independent work

Decision making

Microsoft Office

Problem solving

Collaboration

Education

Bachelor’s degree (preferred)

Tools

Hertz systems

Job description

A Day in Life:

The Account Representative will work as a direct representative and liaison for Hertz Rental Car. This role will act as the facilitator and single point of contact between Hertz and the fleet company. The Account Representative’s main responsibly will be account management along with increasing revenue and market share.

Job Description

A Day in Life:

The Account Representative will work as a direct representative and liaison for Hertz Rental Car. This role will act as the facilitator and single point of contact between Hertz and the fleet company. The Account Representative’s main responsibly will be account management along with increasing revenue and market share.

What You’ll Do

• Develop a thorough knowledge of rental and fleet operating systems
• Responsible for supporting fleet account managers using critical thinking
• Improve training skills through regular new hire class trainings with fleet account
• Be part of a diverse team whose focus is providing premier service to both internal and external customers
• Support Fleet partners during the life cycle of the rental- from reservation to invoice
• Learn to develop and implement processes to streamline tasks and find efficiencies
• Correspond with VP and C Level employees within the client’s organization

What We’re Looking For

• HLE experience
• Experience with frequently used Hertz systems
• Passion for customer service
• Well-developed communications skills
• Excellent organizational skills
• Demonstrated ability to work effectively and independently
• Must possess management-level decision making skills
• Proficient in Microsoft Office (including Excel, PowerPoint, Word)
• Critical Thinker
• Solution oriented; using both analytics and service skill set
• Bachelor’s degree, preferred, but not required
• Ability to collaborate with internal and external stakeholders across multiple functions and locations
• Ability to influence
• Flexible and adaptable; ability to work effectively in ambiguous situations
• Excellent verbal and written communication skills
• Results driven, ability to make decisions and help solve problems
• Ability to work under minimal supervision with a goal-oriented mindset.
• Ability to see the big picture and leverage critical thinking and decision-making skills.
• Excellent organization, time management, delegation, and prioritization skills.

What You’ll Get

• Up to 40% off the base rate of any standard Hertz Rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

#ZIP

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand.
The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran