Repair Technician & Trainer

Gastronomous Technologies; La Mirada (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Gastronomous Technologies Inc. seeks a polished Restaurant Excellence Trainer to join our Field Operations team in California. You will be on-site during ChronoGrill installs, training kitchen staff to run the grill correctly and consistently while enforcing customer procedures and best practices.

You’ll train crew, shift leads, and managers in English and Spanish, ensuring competency and seamless go-lives across Southern California. Travel is required to customer sites throughout the state.

Qualifications

• Experience in restaurant operations, kitchen management, staff training, or hospitality leadership.
• Fluent in English and Spanish, both spoken and written.
• Able to teach with clarity and adapt to different learning styles.
• Strong focus on consistency and brand standards.
• Willingness to travel across California and drive to customer sites.

Responsibilities

• Be on-site for ChronoGrill installs to train crew, shift leads, and managers on start-up, operation, cleaning, and shutdown.
• Deliver hands-on training in English and Spanish, adapting to each audience and shift.
• Verify competency before sign-off and support go-live shifts until staff perform confidently.
• Coach staff to follow customer operating standards and food-safety requirements.

Skills

Bilingual English/Spanish

On-site training

Relationship building

Customer training

Attention to detail

Job description

We are seeking a polished, people-first Restaurant Excellence Trainer to join our growing Field Operations team.

We’re scaling equipment installations across California and need someone who can help restaurant teams get the most out of their equipment.

You’ll be onsite during installations, training kitchen staff on best practices, implementing customer-specific procedures, and making sure teams can operate the ChronoGrill confidently and consistently.

In this role, you will be the face of Gastronomous inside our customers’ restaurants. You’ll be on-site for ChronoGrill installs throughout Southern California, training crew members, shift leads, and managers to run the grill the right way! You’ll teach each customer’s own operating standards and best practices as they apply to ChronoGrill and hold the line on them until they stick.

This is a customer representative role that calls for a detail-oriented professional who builds trust quickly, commands the attention of busy restaurant teams, and teaches with patience and precision — in both English and Spanish.

Responsibilities

Training & Go-Live

• Be on-site for ChronoGrill installs to train crew, shift leads, and managers on daily start-up, loading, operation, cleaning, and shutdown procedures.
• Deliver hands‑on, station‑side training in English and Spanish, adapted to each audience and shift.
• Verify competency before sign‑off — every trainee demonstrates the procedure, not just hears it.
• Support go‑live shifts until the crew runs the grill confidently without assistance.

Customer Best Practices & Standards

• Learn and apply each customer’s operating standards, food‑safety requirements, and brand procedures as they relate to ChronoGrill.
• Reinforce correct use procedures and correct deviations on the spot — professionally and consistently.
• Conduct follow‑up visits and spot audits to confirm procedures are sustained after install.
• Identify operator‑driven issues (missed cleaning, incorrect loading, misuse) and coach them out before they become service calls.

Relationship Management

• Serve as the primary on‑site Gastronomous representative for restaurant managers and crew.
• Build lasting relationships with store managers, area leaders, and customer training teams.
• Handle concerns calmly and professionally, and **escalate** technical issues to the service team.
• Observe restaurant workflows, identify gaps, and coach staff toward better results

Training Content & Documentation

• Develop and maintain bilingual training materials: quick‑reference guides, checklists, visual job aids, and short training videos.
• Record training completion and competency sign‑offs for every location and trainee.
• Share field insights with Service, Product, and Engineering teams to improve usability and reduce operator error.
• Coordinate with installers and service technicians so training is scheduled around each deployment.

Skills & Qualifications

• Experience in restaurant operations, kitchen management, staff training, or hospitality leadership.
• Fluent in English and Spanish, both spoken and written.
• A confident, commanding teacher who holds attention in a busy kitchen and adapts to any learning style.
• A natural relationship builder who earns trust quickly with crew and management alike.
• Dependable, and meticulous — you notice when a step gets skipped, and you address it.
• Exceptional attention to detail and a commitment to consistent execution.
• Solid understanding of QSR kitchen operations and food safety;
• Comfortable learning new equipment and teaching standardized procedures.
• Valid California driver’s license with a clean driving record.
• Access to a personal vehicle.
• Willingness to travel regularly to customer sites through out California.