Field Trainer- Round Table Pizza

OHG Brands; Concord (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

OHG Brands is seeking a Field Training Manager to lead and coordinate training across our restaurant brands. You will work with the RTP Sr. Field Training Manager and franchise partners to implement education programs for staff and managers.

You will travel frequently (over 90%) to support franchise locations, certify trainers, and ensure brand standards are consistently applied. A CA resident is preferred and a Bachelor’s degree or GM/area management experience is required.

Qualifications

• Bachelor’s degree or 3+ years as a restaurant GM or area manager.
• Minimum 1 year in a lead training role.
• Must reside in California.
• Strong written and spoken communication skills.
• Excellent presentation abilities.
• Ability to work cross-functionally across levels.
• Excellent organization, problem-solving and analytical skills.
• Flexible and capable of handling changes and delays.
• Proven track record in presenting to large groups.
• Ability to read manuals and safety documents.
• Experience with basic math and algebra.
• Proficient with database and office software.
• ServSafe certification.

Responsibilities

• Supports New Restaurant Openings throughout the year.
• Coordinates training programs for franchisees and restaurant staff.
• Maintains current knowledge of training methods and company standards.
• Completes training records and reports to the Director of Training & Operations.
• Coaches trainees and runs Train the Trainer sessions as needed.
• Acts as corporate training liaison and addresses training needs.
• Ensures franchisee certification and trainer readiness.
• Revitalizes brand standards at existing locations.
• Develops training programs and schedules classes.
• Keeps training materials current and effective.

Skills

Leadership

Training & Development

Public Speaking

Cross-functional Collaboration

Analytical Skills

Organizational Skills

Problem Solving

Attention to Detail

Travel

ServSafe Certified

Education

Bachelor’s Degree

Tools

Database software

Internet software

Inventory software

Order processing systems

Spreadsheet software

Job description

Description
OHG Brands is home to America’s original, iconic restaurant brands. The company strategically develops and grows a diverse portfolio of fast-casual, quick-service and casual dining concepts around the world, using brand heritage as the foundation for growth and innovation that resonates with the next generation of fans. OHG Brands currently operates 12 restaurant brands: Round Table Pizza, Fatburger, Marble Slab Creamery, Johnny Rockets, Fazoli’s, Great American Cookies, Buffalo’s Cafe & Express, Hurricane Grill & Wings, Native Grill & Wings, Pretzelmaker, and Ponderosa and Bonanza Steakhouses, and franchises and owns over 1,700 units worldwide.
Essential Duties And Responsibilities

• Supports NSOs (New Restaurant Openings) throughout the year.
• Works closely with and under The RTP Sr. Field Training Manager
• Works closely with other Field team members (including Field Training Support Specialist), FBCs (Franchise Business Consultants) and others
• Coordinates and implements training and education programs for new franchisees, managers, and existing restaurant personnel on company standards, processes, and policies for all RTP restaurants.
• Maintains current knowledge of new training methods and techniques and incorporates them into the RTP Brands Training Program.
• Reviews field information while remaining current on all company programs/products to support franchisees.
• Completes training records for each training session using approved forms and submits training records to Director of Training & Operations Services.
• Coach trainees in all areas of RTP operations.
• Facilitates Train the Trainer sessions as needed.
• Acts as corporate training liaison in the field, reporting training needs and issues to the corporate team as required.
• Responsible for certification of franchisees, franchisee training managers, and trainers used by corporate.
• Revitalizes and supports existing Franchise locations as needed, training and strengthening Brand Standards
• Helps build programs and schedules training classes.
• Ensures that training materials, including job aids, training programs, and e-learning are current, accurate, and effective.
  

Requirements

• Bachelor’s Degree or 3 plus years as a restaurant GM or area manager
• 1+ years of experience in a lead training position
• Resides in California
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Excellent presentation skills
• Ability to work cross-functionally on projects within all levels of the organization
• Strong organizational, problem-solving, and analytical skills
• Flexible and able to deal with frequent changes, delays, or unexpected events
• Demonstrated ability to make successful presentations to individuals and/or groups at all levels of an organization
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before franchise owners, upper-level management, or employees of the restaurant
• Ability to apply concepts of basic math and algebra.
• Ability to solve practical problems and provide feedback to trainees
• Knowledge of database software, Internet software, Inventory software, order processing systems, and spreadsheet software
• Servsafe Certified
  

Must be able to travel weekly (over 90%). May reside anywhere in CA.