Repair Technician

Ebro Electronic GmbH; Northern (KY); Hybrid; USD 57,308,000 - 68,770,000; Full time

Benefits offered by this job

Day one medical, dental, and vision

20 days PTO starting day one

Retirement savings plan with company 4

Tuition reimbursement and continuing教育

Career progression opportunities

Volunteer opportunities

Job summary

Xylem is seeking a hands-on repair technician to diagnose, repair, and test advanced instrumentation while coordinating with Engineering, Quality, and Customer Service to improve outcomes. You’ll document findings and contribute to testing procedures, ensuring adherence to quality standards.

The role involves communicating repair evaluations and providing technical support to customers, with opportunities for professional growth and participation in ongoing improvement initiatives.

Qualifications

• High School Diploma or GED required.
• 2+ years in repair, technical service, electromechanical assembly or related field.
• Experience using electronic test equipment and troubleshooting.
• Experience with environmental instrumentation.
• Proficient with Microsoft Office.
• Excellent customer service and communication skills.
• Ability to document repair activities accurately.
• Ability to work overtime.

Responsibilities

• Diagnose, repair, and test electromechanical products and instrumentation.
• Troubleshoot mechanical, electrical, and electronic system issues with test equipment.
• Verify product performance through functional and quality testing.
• Document repair findings, evaluations and service activity.
• Develop and maintain product testing documentation and procedures.
• Communicate repair evaluations, quotations, and service recommendations to customers.
• Provide technical support regarding product performance and repair status.
• Obtain customer authorization for repairs.
• Deliver professional and responsive customer service during repairs.
• Share product quality trends with Engineering and Quality teams.
• Identify recurring issues and improvement opportunities.
• Ensure repairs comply with quality standards and procedures.
• Support warranty and service review processes.
• Enter repair, service, and warranty information into company systems.
• Follow Oracle, SAP, Salesforce processes; maintain records.
• Provide phone support backup for Repair Administration teams.

Skills

Customer service

Communication

Troubleshooting

Independent work

Technical repair

Documentation

Education

High School Diploma or GED

Associate Degree in Electrical Engineering Technology

Technical training in electronics/mechanical systems

Mechatronics/Industrial Maintenance training

Tools

Electronic test equipment

Microsoft Office

ERP (Oracle/SAP)

Job description

Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.

Schedule: Monday - Friday, 7:30 AM - 4PM EST

Why This Role Is Different

This role combines hands‑on technical repair work with direct customer interaction. You’ll be responsible for diagnosing and repairing advanced instrumentation while collaborating with Engineering, Quality, and Customer Service teams to improve products and customer outcomes. Your expertise will directly impact customer satisfaction, product reliability, and the success of environmental and water monitoring solutions used worldwide.

What You’ll Be Doing

Product Repair & Testing

• Diagnose, repair, and test YSI electromechanical products and instrumentation.
• Troubleshoot mechanical, electrical, and electronic system issues using test equipment and established procedures.
• Verify product performance through functional and quality testing.
• Document repair findings, technical evaluations, and service activity.
• Develop and maintain product testing documentation and procedures.

Customer Support & Service

• Communicate repair evaluations, quotations, and service recommendations to customers.
• Provide technical support regarding product performance and repair status.
• Obtain customer authorization for recommended repairs.
• Deliver professional and responsive customer service throughout the repair process.

Quality & Continuous Improvement

• Share product quality trends and market feedback with Engineering and Quality teams.
• Assist in identifying recurring product issues and improvement opportunities.
• Ensure repairs comply with established quality standards and procedures.
• Support warranty and service review processes.

Systems & Administrative Support

• Enter repair, service, and warranty information into company systems.
• Follow established Oracle, SAP, Salesforce, and quality management processes.
• Maintain accurate repair records and customer communications.
• Provide phone support backup for Repair Administration teams when needed.

What We’re Looking For

Required Qualifications

• High School Diploma or GED
• 2+ years of experience in repair, technical service, electromechanical assembly, mechanical maintenance, electronics repair, or a related technical field.
• Experience using electronic test equipment and performing troubleshooting and diagnostics.
• Mechanical, technical, electronics, electromechanical, or environmental instrumentation experience.
• Strong computer skills and proficiency with Microsoft Office applications.
• Excellent customer service and communication skills.
• Ability to accurately document repair activities and maintain records.
• Ability to work independently while managing multiple priorities.
• Ability to work overtime as business needs require.

Preferred Qualifications

• Associate Degree in Electrical Engineering Technology (EET), Electronics Technology, Mechatronics, Industrial Maintenance, or a related technical discipline.
• Technical school or vocational training in electronics, electrical systems, or mechanical technology.
• Experience supporting electromechanical, environmental monitoring, instrumentation, or industrial equipment.
• Experience with ERP systems such as Oracle or SAP.
• Prior technical repair, service center, or field service experience.

What We Offer

• $20-$24/hr. based on experience
• 20 days PTO starting on day one, plus paid company holidays
• Day one medical, dental, and vision coverage
• Generous retirement savings plan with company contribution
• Paid parental leave
• Tuition reimbursement and continuing education support
• Career progression opportunities and skill development programs
• Paid volunteer opportunities through our community engagement program

Werden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen. Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz – mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen. Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.

At Xylem, you’ll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark.

We prioritize our employees’ well‑being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) andAffirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed.

Embrace the opportunity to be part of Xylem’s transformative journey in shaping the future of water technology!

Unsere Talent Community ist eine großartige Möglichkeit, mit uns in Kontakt zu bleiben und mehr über unsere hochwirksamen Kulturinitiativen und neuesten Karrieremöglichkeiten zu erfahren! Erzählen Sie uns mehr über sich und helfen Sie den Personalverantwortlichen, Sie zu finden, wenn es eine Stelle gibt, die Ihrem Hintergrund, Ihren Fähigkeiten und Interessen entspricht. Möchten Sie wissen, welche Wirkung Sie erzielen können? Unser Ziel ist es, den Zugang zu Wasser und dessen Qualität zu optimieren und einen verantwortungsvollen Verbrauch zu fördern, damit Gemeinden auf der ganzen Welt gedeihen können.