Repair Technician

Waxie Enterprises, LLC; Modesto (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Flexible spending accounts

Employee Assistance Program (EAP)

401(k) Retirement

Paid time off

Job summary

Imperial Brady seeks a Repair Technician to maintain, repair, and install equipment with a focus on safety and quality. You’ll work on-site, diagnose issues, and coordinate with service teams to ensure top-tier customer service.

Ideal candidates have 3+ years in mechanical repair, a valid driver’s license, and strong problem-solving skills. Bilingual Spanish is a plus; company offers comprehensive benefits and a competitive pay range.

Qualifications

• 3+ years in a mechanical/technical repair role.
• High school diploma or equivalent is required.
• Valid driver's license in good standing.
• Strong mechanical aptitude with diagnostic and repair experience.
• Ability to read and interpret diagrams, instructions, and electrical schematics.
• Knowledge of electronic circuitry.
• Proficiency in MS Office, P21, internet-based tools, and Salesforce Service.
• Customer-focused and professional demeanor.
• Bilingual in Spanish is a plus.

Responsibilities

• Perform on-site installation, repairs, maintenance, and testing of equipment daily.
• Diagnose technical issues and determine appropriate solutions.
• Repair all floor and carpet care equipment sold by the company, and other models when applicable.
• Label and repair all machines brought into the Service Center.
• Perform preventative maintenance when applicable.
• Complete and submit detailed service reports daily.
• Fill out repair work orders upon completion and maintain records of parts used.
• Document processes and procedures as needed.
• Engage with customers professionally to assess and fulfill service needs.
• Provide recommendations based on customer requirements.
• Coordinate with Service Center Manager for scheduling appointments.
• Estimate labor and parts costs and communicate them to customers.

Skills

Mechanical aptitude

Diagnostic skills

Electrical schematics

Read diagrams

Electronics knowledge

Driver's license

Microsoft Office

P21

Salesforce Service

Spanish language

Customer service

Education

High school diploma or equivalent

Tools

P21

Salesforce Service

Microsoft Office

Internet-based tools

Job description

We are in search of a Repair Technician to join our growing team. This role will maintain, repair, and install equipment while representing the company in a professional and safe manner. This role requires strong mechanical skills, customer service expertise, and the ability to work both independently and collaboratively to ensure high-quality service.

Responsibilities Include

• Perform on-site installation, repairs, maintenance, and testing of equipment daily.


• Diagnose technical issues and determine appropriate solutions.


• Repair all floor and carpet care equipment sold by the company, as well as other make and models when applicable.


• Label and repair all machines brought into the Service Center.


• Perform preventative maintenance when applicable.


• Complete and submit detailed service reports daily.


• Properly fill out repair work orders upon job completion.


• Maintain accurate records of work completed and parts used.


• Document processes and procedures as needed.


• Engage with customers professionally to assess and fulfill their service needs.


• Provide recommendations and briefings based on customer requirements.


• Coordinate with Sanitary Maintenance Consultants and the Service Center Manager for scheduling service appointments.


• Estimate labor and parts costs when requested and communicate them to customers.


• Follow all company policies, protocols, and government‑mandated safety guidelines.


• Maintain a clean and safe work environment.


• Wear appropriate safety gear and approved clothing at all times.


• Drive and operate company vehicles in a safe and responsible manner.


• Keep the company vehicle clean, inside and out.


• Regularly check and maintain vehicle fluid levels (oil, battery, radiator, power steering, and brake fluid).


• Dispose of all trash appropriately.


• Work closely with internal teams to ensure seamless customer service and teamwork.


• Support company goals by maintaining high performance and quality standards.


• Additional duties or special projects as assigned.

Ideal Candidate

• Minimum of 3 years in a mechanical or technical repair role.


• High school diploma or equivalent required.


• Valid driver's license in good standing.


• Strong mechanical aptitude with diagnostic and repair experience.


• Ability to read and interpret diagrams, instructions, and electrical schematics.


• Knowledge of electronic circuitry.


• Proficiency in Microsoft Office Suite, P21,internet‑based tools, and Sale Force Service


• Customer‑focused with a professional demeanor.


• Positive, energetic, and motivated.


• Ability to handle high‑stress situations while maintaining composure.


• Strong problem‑solving skills with a technical and mechanical mindset.


• Detail‑oriented with excellent follow‑up abilities.


• Ability to work independently and manage multiple priorities effectively.


• Bilingual in Spanish is a plus.

Compensation & Benefits

The pay range for this role is $24.00 - $28.50/hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors.

The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations.

• Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About Imperial Brady

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution‑delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus. We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non‑merit‑based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

MASSACHUSETTS APPLICANTS: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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