Repair Services Specialist

Listen Technologies; Bluffdale (UT); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with match

Paid time off

Paid holidays

Parental leave

Education & certification support

Job summary

Listen Technologies, based in Bluffdale, UT, is seeking a Repair Services Specialist to diagnose and repair customer units at the component and board level. You will manage returns through intake to shipment and communicate with customers by phone and email.

Ideal candidates have 2+ years of hands-on electronics repair, soldering skills, and experience reading schematics. A high school diploma is required, with additional certifications welcomed.

Qualifications

• 2+ years of hands-on electronics repair or testing experience.
• Component-level troubleshooting, including soldering and circuit board inspection.
• Comfortable with digital multimeters, oscilloscopes, and reading schematics.
• Strong customer service instincts and clear written and verbal communication.
• Comfortable documenting work in a customer records system; high school diploma or equivalent.

Responsibilities

• Diagnose and repair customer units at the component and board level.
• Test and refurbish advance-replacement and credit returns within published turnaround times.
• Manage assigned returns from start to finish, keeping customers updated by phone and email and logging every interaction in our customer records system.
• Document repairs in detail — root cause, components used, test results — and flag recurring failures to engineering.
• Prepare and maintain demo products, and keep repair parts inventory stocked ahead of demand.

Skills

Electronics repair

Customer service

Board-level diagnosis

Soldering

Documentation

Education

High school diploma

Tools

Digital multimeters

Oscilloscopes

Schematics reading

Job description

Listen Technologies builds assistive listening and audio products used in more than 70 countries — theaters, courtrooms, classrooms, houses of worship, and transit hubs.

We’re hiring a Repair Services Specialist to keep our products working in the field. You’ll diagnose and repair customer units at the component and board level, manage returns from intake through return shipment, and talk directly with the people whose equipment you’re fixing.

What You’ll Do

• Diagnose and repair customer units at the component and board level
• Test and refurbish advance-replacement and credit returns within published turnaround times
• Manage assigned returns from start to finish, keeping customers updated by phone and email and logging every interaction in our customer records system
• Document repairs in detail — root cause, components used, test results — and flag recurring failures to engineering
• Prepare and maintain demo products, and keep repair parts inventory stocked ahead of demand
  

What You Bring

• 2+ years of hands‑on electronics repair or testing experience
• Component-level troubleshooting, including soldering and circuit board inspection
• Comfortable with digital multimeters, oscilloscopes, and reading schematics
• Strong customer service instincts and clear written and verbal communication
• Comfortable documenting work in a customer records system; high school diploma or equivalent

Nice to have: experience with audio, audiovisual, or wireless products; familiarity with product return and warranty processes; audiovisual industry certification.

What We Offer

$20.00 to $27.00 per hour depending on experience, plus medical, dental, and vision coverage, 401(k) with company match, paid time off and holidays, paid parental leave, and support for continuing education and certification.

Listen Technologies is an Equal Employment Opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law. Reasonable accommodations are available to enable individuals with disabilities to perform the essential functions of this role. This posting is not an employment contract; Listen Technologies is an at-will employer.