Repair Services Associate 1

Zebra Technologies Corporation; Buffalo Grove (IL); On-site; USD 42,623,000 - 57,666,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Zebra Technologies Corporation is hiring a repair technician in Buffalo Grove, IL. The role involves diagnosing, repairing, and testing products, inspecting for defects, and documenting processes.

You will communicate updates, work with teammates to meet deadlines, and follow safety protocols in a production environment. The position requires basic math and reading/writing skills, interpersonal communication, on-site availability five days a week, PPE compliance, and strong attention to detail.

Qualifications

• Basic math and reading/writing skills are needed.
• Interpersonal communication skills.
• On-site work five days per week.
• PPE required (safety glasses, gloves, etc.).
• Attention to detail and problem solving.
• Knowledge of computers and test equipment is helpful.
• Manual dexterity and ability to use hand tools.
• Able to stand/sit on production line and work in a noisy environment.

Responsibilities

• Assist in diagnosing, repairing, and maintaining products to restore functionality.
• Inspect products for defects and perform post-repair tests.
• Document repair processes and parts used with accurate records.
• Communicate repair updates and timelines to customers.
• Collaborate with team to meet deadlines and repair goals.
• Follow safety protocols and report issues promptly.
• Adhere to repair procedures to ensure quality.

Skills

Basic math

Interpersonal communication

On-site work

PPE required

Time management

Attention to detail

Problem solving

Computer literacy

Test equipment familiarity

Manual dexterity

Hand tools

Production line experience

Teamwork

Noisy environment tolerance

Education

High School Diploma or GED

Job description

Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra.

What We're Looking For

Performs basic tasks associated with servicing customer products, including diagnosing, repairing, and maintaining products, while ensuring customer satisfaction through high-quality service.

• Assist in troubleshooting, repairing, and testing products to restore functionality and ensure quality
• Inspect products for defects, perform post-repair functionality tests, and maintain equipment and tools
• Document repair processes, findings, and parts used, ensuring accurate and organized records
• Communicate repair updates and timelines while handling products with care to maintain customer satisfaction
• Collaborate with team members to meet deadlines and achieve repair goals in a respectful and supportive environment
• Follow safety protocols and promptly report any safety concerns or equipment issues
• Contribute to maintaining quality and consistency by adhering to repair procedures and standards

Minimum Requirements

• Basic math and reading/writing skills are needed
• Personal Communicating with others to exchange information
• Able to work 5 days in office as scheduled.
• Protective Equipment (PPE) Required (safety glasses, gloves, etc.)

Preferred Requirements

• High School Diploma or GED
• Attention to Detail: Ability to identify small issues and ensure repairs are completed accurately
• Basic Problem-Solving Skills: Capability to follow step-by-step instructions to resolve technical issues
• Knowledge of computers and test equipment
• Manual Dexterity: Comfortable working with tools and small parts to perform repairs
• Prior use of various hand tools
• Ability to stand and sit on production line throughout the shift
• Works well with others
• Able to work in noisy environments

Physical Activity

• Remaining in a stationary position, often standing, or sitting for prolonged periods of time.
• Stooping, kneeling, bending, crouching, reaching, pushing, or pulling.
• Moving about to accomplish tasks or moving from one worksite to another.
• Adjusting or moving objects up to 40 pounds in all directions.
• Repeating motions that may include the wrists, hands, or fingers.
• Operating machinery or power tools.
• Assessing the accuracy, neatness and thoroughness of the work assigned.

Key Skills and Competencies

• Eagerness to Learn: Open to receiving training and feedback to improve skills and knowledge.
• Time Management: Ability to prioritize tasks and meet deadlines efficiently.
• Teamwork and Collaboration: Willingness to contribute to a positive team environment.
• Physical Activity: Remaining in a stationary position, often standing, or sitting for prolonged periods of time.

Compensation

Wage: $17.50/hr Day Shift: Monday - Friday 6:45AM -3:15PM

Salary offered will vary depending on your location, job-related skills, knowledge, and experience. Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.

Incentive Compensation: In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 3% of base pay, in accordance with the terms of the applicable incentive plan.

Equal Opportunity Employer

Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at [e-mail]. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Benefits

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

Zebra Total Rewards

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings.