Repair Services Associate, Support I

RXinsider LTD.; Buffalo Grove, Northern (IL, KY); Hybrid; USD 20,000 - 28,000; Full time

Job summary

Zebra Technologies is seeking a technician to diagnose, repair, and test customer products, ensuring quality and customer satisfaction through hands-on service and clear documentation.

Day shift at our Buffalo Grove, IL site involves working in a production-like environment, adhering to safety protocols, and collaborating with teammates to meet repair goals. A High School Diploma or GED is preferred, and PPE will be provided.

Qualifications

• Basic math and reading/writing skills required.
• Ability to communicate with others to exchange information.
• Able to work 5 days in office as scheduled.
• Protective Equipment (PPE) required.
• High School Diploma or GED preferred.

Responsibilities

• Assist in troubleshooting, repairing, and testing products to restore functionality and ensure quality.
• Inspect products for defects, perform post-repair functionality tests, and maintain equipment and tools.
• Document repair processes, findings, and parts used, ensuring accurate and organized records.
• Communicate repair updates and timelines while handling products with care to maintain customer satisfaction.
• Collaborate with team members to meet deadlines and achieve repair goals in a respectful and supportive environment.
• Follow safety protocols and promptly report any safety concerns or equipment issues.
• Contribute to maintaining quality and consistency by adhering to repair procedures and standards.

Skills

Eagerness to Learn

Time Management

Teamwork and Collaboration

Education

High School Diploma or GED

Job description

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For

Performs basic tasks associated with servicing customer products, including diagnosing, repairing, and maintaining products, while ensuring customer satisfaction through high-quality service.

Essential Duties/Responsibilities

• Assist in troubleshooting, repairing, and testing products to restore functionality and ensure quality
• Inspect products for defects, perform post-repair functionality tests, and maintain equipment and tools
• Document repair processes, findings, and parts used, ensuring accurate and organized records
• Communicate repair updates and timelines while handling products with care to maintain customer satisfaction
• Collaborate with team members to meet deadlines and achieve repair goals in a respectful and supportive environment
• Follow safety protocols and promptly report any safety concerns or equipment issues
• Contribute to maintaining quality and consistency by adhering to repair procedures and standards

Minimum Requirements

• Basic math and reading/writing skills are needed
• Personal Communicating with others to exchange information
• Able to work 5 days in office as scheduled.
• Protective Equipment (PPE) Required (safety glasses, gloves, etc.)

Preferred Requirements

• High School Diploma or GED
• Attention to Detail: Ability to identify small issues and ensure repairs are completed accurately
• Basic Problem-Solving Skills: Capability to follow step-by-step instructions to resolve technical issues
• Knowledge of computers and test equipment
• Manual Dexterity: Comfortable working with tools and small parts to perform repairs
• Prior use of various hand tools
• Ability to stand and sit on production line throughout the shift
• Works well with others
• Able to work in noisy environments

Key Skills And Competencies

• Eagerness to Learn: Open to receiving training and feedback to improve skills and knowledge.
• Time Management: Ability to prioritize tasks and meet deadlines efficiently.
• Teamwork and Collaboration: Willingness to contribute to a positive team environment.

Physical Activity

• Remaining in a stationary position, often standing, or sitting for prolonged periods of time.
• Stooping, kneeling, bending, crouching, reaching, pushing, or pulling.
• Moving about to accomplish tasks or moving from one worksite to another.
• Adjusting or moving objects up to 40 pounds in all directions.
• Repeating motions that may include the wrists, hands, or fingers.
• Operating machinery or power tools.
• Assessing the accuracy, neatness and thoroughness of the work assigned.

Day Shift: Monday - Friday 6:45AM - 3:15PM

Wage: $17.50

Equal Opportunity Employer

Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at [e-mail].

Know Your Rights

https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Conozca Sus Derechos

https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf

Incentive Compensation

In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 3% of base pay, in accordance with the terms of the applicable incentive plan.

Zebra Total Rewards

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

Salary offered will vary depending on your location, job-related skills, knowledge, and experience.

Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.

Benefits

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

Job Posting Statement

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.