Repair Quality Lead: Standards & Uptime

International Motors, LLC; Woodridge (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

International Motors, LLC is seeking a Program Manager to own the Repair Quality program across its dealer service network in Illinois. You will collaborate with dealer operations, field teams, warranty, IT, and engineering to deliver measurable improvements in uptime, quality, and customer experience.

The role requires strong program ownership, data-driven decision-making, and the ability to translate service requirements into actionable plans.

Qualifications

• Bachelor's degree and at least 2 years of technical project/program management experience
• Master's degree and at least 1 year of technical project/program management experience
• At least 5 years of technical project/program management experience

Responsibilities

• Own the Repair Quality vision, strategy, roadmap, requirements, and delivery plan, aligning priorities with vehicle uptime, dealer capability, customer experience, warranty performance, and enterprise quality objectives.
• Serve as the program’s central point of contact and subject-matter lead, providing consistent interpretation of requirements and coordinating decisions across participating organizations.
• Define and maintain Repair Quality standards, checkpoints, audit criteria, procedures, dealer guidance, evidence requirements, and supporting documentation.
• Review dealer audits and remediation evidence, determine program status, and provide clear, consistent feedback regarding approval, remediation, or suspension-related outcomes.
• Partner with Dealer Operations, field teams, and dealer leadership to support corrective actions, dealer recovery, and sustained compliance.
• Maintain program dashboards, audit and remediation records, dealer status reporting, stakeholder communications, and a centralized repository of program materials.
• Analyze audit findings, warranty trends, repeat repairs, field observations, customer concerns, and dealer feedback to identify risks and improvement opportunities.
• Lead the refinement and expansion of Repair Quality requirements through research, pilots, stakeholder review, training, communications, and management approval.
• Collaborate with engineering, technical publications, training, warranty, quality, suppliers, digital, and IT teams to align repair methods, tools, systems, integrations, and workflows.
• Establish and monitor success measures, including audit completion, approval status, remediation progress, dealer adoption, checkpoint performance, and repeat-repair trends.
• Support implementation in additional products and approved markets through dealer visits, pilot evaluations, verification activities, workshops, and auditor training.
• Drive cross-functional issues to resolution by clarifying ownership, managing trade-offs, escalating risks, and maintaining alignment on deliverables and measurable outcomes.

Job description

International Motors, LLC is seeking a Program Manager to own the Repair Quality program across its dealer service network in Illinois. You will collaborate with dealer operations, field teams, warranty, IT, and engineering to deliver measurable improvements in uptime, quality, and customer experience.

The role requires strong program ownership, data-driven decision-making, and the ability to translate service requirements into actionable plans.