Repair Ops Specialist

Woodwind & Brasswind; Lime Kiln (MD); On-site; USD 57,308,160 - 63,038,976; Full time

Benefits offered by this job

Gig leave

Medical, Dental, Vision benefits

401K with company match

Tuition reimbursement

Job summary

Guitar Center is seeking a Music & Arts Repair Ops Specialist to submit customer repair estimates and coordinate repair billing. You will handle vendor invoices, troubleshoot tracker issues, and produce biweekly commission payouts while monitoring department metrics.

The ideal candidate has strong MS Office skills, attention to detail, and customer service mindset, capable of working independently or with a team.

Qualifications

• Bachelor's degree or equivalent experience in a related discipline.
• 3–5 years of relevant work experience.
• Knowledge of MS Office programs is required.

Responsibilities

• Submit customer repair estimates.
• Coordinate repair billing and vendor invoices.
• Troubleshoot repair tracker issues and calculate department metrics.
• Monitor repair tracker input accuracy and prepare biweekly commission payouts.
• Provide daily production metrics reports and communicate with customers via email/phone.
• Maintain invoice file system and resolve invoice problems.
• Interact with internal and external stakeholders and process invoices for payment.

Skills

MS Office

Customer service

Attention to detail

Problem solving

Teamwork

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

A Music & Arts Repair Ops Specialist is responsible for submitting customer repair estimates, coordinating repair billing, processing repair vendor invoices, troubleshooting repair tracker issues, calculating department reporting and metrics, monitoring repair tracker input accuracy, preparing commission payouts, and managing billing with 3rd party repair shops and affiliates.

Essential Functions (not all-inclusive)

• Collaborating with other departments, such as Repair shop managers, CA, Retail, and School services to address procedural issues and implement solutions.
• First-line support for repair tracker in the repair shops
• Assist in preparing unbilled repair report
• Assist in updating repairs within Repair tracker
• Run reporting and accurately calculate biweekly commission payout for the department
• Provide daily reporting on production metrics
• Collaborating with customers via email and phone communication
• Maintaining a file system of invoices
• Resolve Invoice Problems
• Interact with external and internal stakeholders
• Prepare and process invoices for payment on time and accurately
• Additional duties as assigned

The ideal candidate for this role will have strong Microsoft Office knowledge and a basic understanding of musical instruments and their components. Attention to detail, strong problem-solving skills, customer service, and the ability to work independently as well as with a team are also essential qualities for the successful Repair OPS specialist.

Qualifications

• Bachelor's degree or equivalent experience in a related discipline
• 3-5 years of relevant work experience
• Knowledge of MS Office computer programs is required

Benefits and Compensation

For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Pay Rate: $20.00 - $22.00/hr depending on location, background and experience. The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.