Repair Ops & Billing Specialist

Woodwind & Brasswind; Lime Kiln (MD); On-site; USD 57,308,160 - 63,038,976; Full time

Benefits offered by this job

Gig leave

Medical, Dental, Vision benefits

401K with company match

Tuition reimbursement

Job summary

Guitar Center is seeking a Music & Arts Repair Ops Specialist to submit customer repair estimates and coordinate repair billing. You will handle vendor invoices, troubleshoot tracker issues, and produce biweekly commission payouts while monitoring department metrics.

The ideal candidate has strong MS Office skills, attention to detail, and customer service mindset, capable of working independently or with a team.

Qualifications

• Bachelor's degree or equivalent experience in a related discipline.
• 3–5 years of relevant work experience.
• Knowledge of MS Office programs is required.

Responsibilities

• Submit customer repair estimates.
• Coordinate repair billing and vendor invoices.
• Troubleshoot repair tracker issues and calculate department metrics.
• Monitor repair tracker input accuracy and prepare biweekly commission payouts.
• Provide daily production metrics reports and communicate with customers via email/phone.
• Maintain invoice file system and resolve invoice problems.
• Interact with internal and external stakeholders and process invoices for payment.

Skills

MS Office

Customer service

Attention to detail

Problem solving

Teamwork

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

Guitar Center is seeking a Music & Arts Repair Ops Specialist to submit customer repair estimates and coordinate repair billing. You will handle vendor invoices, troubleshoot tracker issues, and produce biweekly commission payouts while monitoring department metrics.

The ideal candidate has strong MS Office skills, attention to detail, and customer service mindset, capable of working independently or with a team.