Repair Operations & Billing Specialist

Music & Arts; Frederick (MD); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with company match

Mental health support

Paid sick/holiday/vacation time

Employee discount program

Tuition reimbursement options

Gig leave for musicians

Job summary

A prominent music retail company in Frederick, MD is seeking a Repair Ops Specialist responsible for managing repair estimates, billing, and vendor invoices. Candidates should have strong Microsoft Office skills and a basic understanding of musical instruments. This role offers competitive pay between $22.00 and $24.00 per hour, reflecting location and experience. Benefits include medical, dental, vision, 401K, and unique gig leave opportunities for musician employees.

Qualifications

• 3-5 years of relevant work experience.
• Basic understanding of musical instruments and their components.

Responsibilities

• Submit customer repair estimates and coordinate billing.
• Troubleshoot repair tracker issues.
• Calculate department reporting and metrics.
• Monitor accuracy of repair tracker input.
• Manage billing with 3rd party repair shops.

Skills

Microsoft Office knowledge

Attention to detail

Problem-solving skills

Customer service

Ability to work independently

Team collaboration

Education

Bachelor's degree or equivalent experience

Job description

A prominent music retail company in Frederick, MD is seeking a Repair Ops Specialist responsible for managing repair estimates, billing, and vendor invoices. Candidates should have strong Microsoft Office skills and a basic understanding of musical instruments. This role offers competitive pay between $22.00 and $24.00 per hour, reflecting location and experience. Benefits include medical, dental, vision, 401K, and unique gig leave opportunities for musician employees.