Repair Operations Supervisor (Warranty & Tech Team)

Proformance-Roofing; Tampa (FL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

401(k) plan after 3 months

10 days off in first year + 9 holidays

Floating holiday and team culture

Job summary

Proformance Roofing in Tampa, FL seeks a Repair Technician Supervisor to oversee repair operations, manage warranty requests, and schedule all repairs across the branch. You will lead repair technicians, maintain timelines, and ensure safety compliance while delivering high-quality workmanship for builders and homeowners.

You will coordinate with branch management, analyze performance data, and drive improvements to productivity and customer satisfaction.

Qualifications

• Experience supervising repair technicians and field operations.
• Ability to manage warranty requests and correspondence with builders.
• Strong scheduling and time-management capabilities.
• Knowledge of safety and compliance requirements on job sites.

Responsibilities

• Manage and oversee all warranty requests from Warranty and Branch management.
• Lead & manage all repair technicians.
• Responsible for all scheduling and follow up for all repairs.
• Maintain project timelines to ensure tasks are completed effectively.
• Maintain 48hr turnaround for all repairs, with builders and Homeowners.
• Work with branch management in operations and repairs.
• Ensure compliance with all company policies and procedures.
• Analyze performance data and make recommendations for improvements to increase productivity and customer satisfaction.
• Identify and resolve repair issues and challenges in a timely and effective manner.
• Have weekly meetings and training with repair technician team.
• Maintain branch repair technician email for repairs.
• Weekly audits of Skedulo to confirm all repair technicians are conforming with SOP requirements.

Job description

Proformance Roofing in Tampa, FL seeks a Repair Technician Supervisor to oversee repair operations, manage warranty requests, and schedule all repairs across the branch. You will lead repair technicians, maintain timelines, and ensure safety compliance while delivering high-quality workmanship for builders and homeowners.

You will coordinate with branch management, analyze performance data, and drive improvements to productivity and customer satisfaction.