Repair Operations Coordinator

Socket.dev; Shakopee (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

Socket.dev in Minnesota seeks a Repair Coordinator to handle data entry, returns tracking, and customer interactions by phone and email. You will collaborate with a teammate to share repair administration tasks and support efficient operations.

The role requires strong Microsoft Office skills, SAP knowledge, and the ability to manage multiple duties with accuracy and punctuality in a safe, organized workspace.

Qualifications

• High school diploma or equivalent required.
• An associate’s degree or equivalent with two years of relevant experience preferred.
• Experience in administrative support and data handling.
• Strong communication and organizational skills are essential.

Responsibilities

• Collaborate with other Repair Coordinators to distribute and assist repair and return workloads.
• Create, maintain, and track repair-related documentation, including statistics tracking notifications, repair quotations, and delivery paperwork.
• Provide cross-coverage for repair administration activities to ensure continuity of service.
• Manage routine repair status updates, customer communications, and documentation activities.
• Assist with collecting data.
• Coordinate and process product returns, including return notifications, checking incoming returns in SAP, and coordinating returns to vendors.
• Follow safety policies and keep a clean, organized work environment.
• Train employees and customers on relevant processes.
• Perform other duties as required or assigned.

Skills

Communication skills

Detail-oriented

Multitasking

Organizational skills

Independent work

Customer service

Education

High school diploma or equivalent

Associate’s degree or equivalent with two years of relevant experience

Tools

Microsoft Word

Microsoft Excel

SAP

Job description

Socket.dev in Minnesota seeks a Repair Coordinator to handle data entry, returns tracking, and customer interactions by phone and email. You will collaborate with a teammate to share repair administration tasks and support efficient operations.

The role requires strong Microsoft Office skills, SAP knowledge, and the ability to manage multiple duties with accuracy and punctuality in a safe, organized workspace.